Felipe Palmerola
Logistics And Operations Coordinator
Concordia
Summary
Dynamic Logistics and Operations Coordinator with a proven track record at Transporte Misil (SME), excelling in process optimization and customer relations. Achieved significant reductions in delivery times through effective route planning and staff training, while fostering teamwork and collaboration to enhance operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Logistics and Operations Coordinator
Transporte Misil (SME)
Concordia, Entre Rios
03.2020 - 03.2025
- Reduced delivery times by analyzing logistics routes and implementing an efficient route-planning system.
- Organized and coordinated staff activities, managed schedules, and oversaw the loading/unloading of vans, goods distribution, and adherence to safety, conduct, and hygiene standards.
- Coordinated operations across three warehouse hubs by standardizing loading processes, ensuring consistent package sequencing to streamline unloading, improve warehouse organization, and shorten delivery times.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Improved employee performance by implementing training programs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Implemented Argentina’s mandated COVID-19 protocols for freight transport and logistics, enabling uninterrupted operations for two years, without significant staff shortages.
- Ensured strict compliance with COVID-19 measures through training, continuous monitoring, and clear communication by administrative staff.
Logistics and Operations Assistant
Transporte Misil (SME)
Concordia
03.2018 - 02.2020
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Volunteered to help with special projects of varying degrees of complexity.
- Reduced delivery van loading time for light packages to under 5 minutes by coordinating staff efforts and utilizing a combination of hand-to-hand material handling, and electric pallet trucks.
- Reduced unloading time for light packages to under 5 minutes by coordinating staff efforts, employing hand-to-hand material handling techniques, and using hand trucks.
- Ensured proper handling and special care procedures for fragile, toxic, and heavy goods.
- Reduced waiting time between truck arrival, unloading, and loading of delivery vans by 10 minutes through process standardization, orderly workflows, and synchronized loading sequences between two hubs.
Education
Bachelor’s Degree in Industrial Engineering - Industrial Engineering
Facultad De Ciencias Exactas, Ingeniería Y Agrimensura
Rosario, Argentina 05.2001 -
High School Diploma -
Instituto Santa María De Los Ángeles De Frailes Capuchinos
Concordia, Argentina 05.2001 -
Skills
Scheduling management
Training management
Process implementation
Conflict mediation
Cost reduction strategies
Customer relations
Warehouse operations
Logistics oversight and management
Process optimization
Effective leader
Professionalism
Teamwork and collaboration
Hobbies
Running and strength training with friends
Playing piano
Reading
Watching movies
Timeline
Logistics and Operations Coordinator
Transporte Misil (SME)
03.2020 - 03.2025
Logistics and Operations Assistant
Transporte Misil (SME)
03.2018 - 02.2020
Bachelor’s Degree in Industrial Engineering - Industrial Engineering
Facultad De Ciencias Exactas, Ingeniería Y Agrimensura
05.2001 -
High School Diploma -
Instituto Santa María De Los Ángeles De Frailes Capuchinos
05.2001 -