Guido Cardero
Buenos Aires,CABA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute customer support offering polished communication skills. Brings excellent organizational skills and over 13 years of job experience. Self-motivated and true team player.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Customer Support Agent
Bs As Import
Capital Federal, Argentina
04.2021 - Current
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Preparation, assembly and shipment of products.
Data Entry
Etica Salud
Capital Federal, Argentina
06.2020 - 08.2021
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Evaluated source documents to locate information needed for each data entry field.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
Sales Coordinator
4 Tipos
Capital Federal, Argentina
12.2020 - 04.2021
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
General Coordinator
Instituto Roberto Piazza
San Martin, Buenos Aires, Argentina
12.2017 - 12.2020
- Maintained master schedule and set up appointments.
- Resolved employment-related disputes through proactive communication.
- Managed conference scheduling and travel arrangements for key personnel.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Coached employees through day-to-day work and complex problems.
- Interpreted management directives to define and document administrative staff processes.
- Event planner for the annual sample of students.
Administration Assistant
Instituto Roberto Piazza
San Martin, Buenos Aires, Argentina
12.2012 - 12.2017
- Interacted with customers by phone, email or in-person to provide information.
- Advice and sales of model courses.
- Cash flow.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Social media management.
Salesman
Insituto Argentino de Computacion
Capital Federal, Argentina
03.2008 - 12.2012
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Cash Flow
- Advice and course sale
- Custommer suport
Education
No Degree - English Language Programme
Universidad Nacional De General San Martín
San Martin, Buenos Aires, Argentina 03.2016 - Current
No Degree - Relaciones Comerciales Internacionales
UNTREF
Tres De Febrero, Buenos Aires, Argentina 03.2011 - 12.2013
Skills
Sales expertise
Complaint resolution
Staff education and training
Stocking and replenishing
Receiving support
Administrative support
Creative problem solving
Shipping procedures understanding
Money handling abilities
Timeline
Customer Support Agent
Bs As Import
04.2021 - Current
Sales Coordinator
4 Tipos
12.2020 - 04.2021
Data Entry
Etica Salud
06.2020 - 08.2021
General Coordinator
Instituto Roberto Piazza
12.2017 - 12.2020
No Degree - English Language Programme
Universidad Nacional De General San Martín
03.2016 - Current
Administration Assistant
Instituto Roberto Piazza
12.2012 - 12.2017
No Degree - Relaciones Comerciales Internacionales
UNTREF
03.2011 - 12.2013
Salesman
Insituto Argentino de Computacion
03.2008 - 12.2012