Jonathan Hernan Romero

Drives mutual sustainable growth for both New Sales and Service sales by driving a cross-functional team to build strong customer relationships while identifying and capturing short, medium and long term business opportunities.

Leads the account and coordinates cross functional activities.

Drives improved understanding overall business (marketplace, channel, competitive environment, strategy, productivity and profitability).

Develops and drives the execution of the account plans aligned to Tetra Pak’s and the KA’s business objectives.

Ensures that customer issues are resolved in a timely manner, and the resolution is accepted by the customer.

Proposes desired team composition: to line management to meet customer needs. Sets the related IOs together with functional managers for the team members. Drives transparency of IOs within the team. Participates in the evaluation of team members.

Develops competences of account team members to secure that they match customer needs.

Drives up-to-date knowledge of Tetra Pak's New Sales and Service portfolio within the account team and ensures that the relevant Tetra Pak portfolio is deployed in full, meets competitiveness requirements and delivers a strong value proposition.

Drives Customer Satisfaction and Partnership improvements for the International Account and ensures that CS actions are included in the Key Account plan actions section.

Business growth and development within the entire PS&E portfolio. Quotes. Negotiations with end customers. Sales increases and business action plan. Development of proposals with high added value. Approach, monthly technical agendas and joint visits with the company's 3 businesses: Capital Equipment and Packaging Solutions.

Business growth and development within the entire TS&S portfolio. Quotes. Negotiations with end customers. Sales increases and business action plan. Development of proposals with high added value. Approach, monthly technical agendas and joint visits with the company's 3 businesses: Capital Equipment and Packaging Solutions.

Field Service Engineer: Customer service and leadership of new projects; installation, commissioning, training, lists of services/recommended spare parts and production follow-up.
Complete portfolio of customers in the following divisions: Dairy & Beverage, Mineral Oil, Petroleum, Renewable Resources, Pharmaceutical.

Technical service and customer service. My main jobs:
Repairs and guarantees of the blue line (Construction) of the
business.
Assistance, sale of spare parts.
Service reports and warranty claims.

Company dedicated to the sale and rental of construction equipment.
Its main activity is the rental of motor compressors and pneumatic hammers for demolition.
My job was to carry out maintenance on the fleet equipment and end customer service: dispatch and control of equipment income.