Shelby Scott
Texarkana
Summary
I was instilled with a work ethic from an early age and this carries over into all areas of my life. My experience in the Army helped me develop discipline and a love to help people. I am an organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Division Manager
Primerica Financial Services
11.2022 - Current
- Oversee and lead a team of financial professionals, providing guidance, training, and support to help them achieve their individual and team goals
- Utilized social media and professional marketing for expanded reach
- Developed and executed strategic advertising campaigns across various media channels
- Drive sales growth by developing and implementing strategic initiatives to expand the customer base, increase market share, and achieve revenue targets
- Build and nurture lasting client relationships based on trust and loyalty, ensuring their financial needs are met through personalized and comprehensive financial planning and advisory services.
Administrative Specialist
Basic Software Systems
07.2023 - 06.2024
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance
- Improved customer satisfaction with prompt and professional responses to inquiries and
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Increased customer loyalty through the development of personalized relationships with clients.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
Teacher
Clark Weekday Program
08.2022 - 05.2023
- Collaborated with teachers, administrators, and parents to support student learning objectives
- Maintained frequent communication with parents, students, and faculty to provide feedback and discuss instructional strategies
- Implemented diverse teaching strategies and engaging activities to enhance student participation and hands-on learning.
Horizontal Construction Engineer
U.S. Army
03.2017 - 05.2023
- Experienced leader in the field of construction as a Horizontal Construction Engineer, adept at developing strategic plans to achieve operational objectives
- Skilled in training, supervising, and organizing personnel, ensuring efficient and effective team performance
- Proficient in operating heavy equipment such as bulldozers, road graders, and tractor-trailers to level earth and transport construction machinery
- Committed to maintaining a safe work environment by monitoring employee safety and providing coaching on safety standards and procedures to prevent injuries.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new recruits by relaying information on procedures and safety requirements.
Customer Service Representative
Red River Oil Company
09.2020 - 03.2021
- Provided exceptional customer service by promptly addressing inquiries and resolving concerns
- Managed customer accounts, processed orders, and handled payment transactions accurately and efficiently
- Effectively communicated product information, promotions, and company policies to customers
- Collaborated with cross-functional teams to resolve complex customer issues and ensure timely resolution
- Consistently achieved and exceeded performance targets and goals to contribute to the overall success of the company.
Shipping and Receiving Operator
Weyerhauser
11.2017 - 08.2020
- Experienced Shipping and Receiving Specialist with expertise in efficiently preparing and managing shipments
- Skilled in packing, securing, labeling, and applying postage to materials for shipment
- Meticulous in verifying orders and ensuring accurate quantities match shipping documents
- Proficient in sorting and delivering materials to various work areas and staff
- Experienced in utilizing lift and hand trucks to move shipment materials to designated areas
- Knowledgeable in processing necessary paperwork to facilitate the handling of shipped and received goods
- Diligent in monitoring inventory levels to ensure an adequate supply to meet business and customer demands.
Education
Technical Certificate - General Studies
Cossatot Community College
Ashdown, AR05.2020
Skills
- Proficient in organizing tasks, managing time effectively, and maintaining a structured approach to work
- Demonstrated ability to quickly acquire and apply new knowledge, allowing for seamless integration into new roles or responsibilities
- Not afraid of hard work and committed to putting in the necessary effort to achieve goals and meet deadlines
- Openness to feedback and willingness to learn from others, demonstrating an ability to take constructive criticism and make improvements
- Consistently dependable and trustworthy, ensuring commitments are met and tasks are completed with accuracy and efficiency
Certification
- Arkansas, Life Agent
- Texas, Life Agent
References
- Blair Taylor, 501-617-1867, Regional Manager for Primerica Financial Services
- Catie Swenson, 903-733-6836, Director for Fearfully and Wonderfully Made
- Megan Jones, 501-908-7233, Clark Weekday Program Director
Timeline
Administrative Specialist
Basic Software Systems
07.2023 - 06.2024
Division Manager
Primerica Financial Services
11.2022 - Current
Teacher
Clark Weekday Program
08.2022 - 05.2023
Customer Service Representative
Red River Oil Company
09.2020 - 03.2021
Shipping and Receiving Operator
Weyerhauser
11.2017 - 08.2020
Horizontal Construction Engineer
U.S. Army
03.2017 - 05.2023
Technical Certificate - General Studies
Cossatot Community College
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