Aaliyah Hamilton

• Respond to inbound calls, providing timely and accurate support to clients with billing inquiries.
• Review insurance claims and explain processing outcomes, including deductibles, copays, and coinsurance responsibilities.
• Assist clients in understanding their cost share after utilizing Employee Assistance Program (EAP) sessions.
• Educate clients on their company-sponsored mental health benefits through Lyra, ensuring a clear understanding of eligibility and coverage.
• Deliver empathetic, client-centered support while resolving complex questions regarding bills, benefits, and coverage.
• Collaborate with internal teams to escalate and resolve issues, ensuring a positive client experience and high satisfaction rates.

• Monitored customer credit accounts and took appropriate action for delinquent payments.

• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
• Optimized cash application procedures, ensuring prompt and accurate allocation of payments to corresponding invoices.
• Streamlined billing operations for increased efficiency and accuracy through the implementation of new software systems.
• Maintained strong client relationships by promptly addressing inquiries and resolving disputes, resulting in a high level of customer satisfaction.
• Assisted in training new team members on billing procedures and systems.
• Conducted research into customer inquiries regarding payments, account history.
• Assisted with or obtained pre-authorization as required by various insurance providers.
• Collaborated with other departments to resolve any cross-functional issues that impacted accounts receivable operations.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Completed data entry tasks with accuracy and efficiency.

• Developed a podcast launch strategy and hosted a kick-off call.
• Held weekly check-in Zoom calls with the client and team, while keeping up with daily communication with the team via Slack.
• Managed a remote team of two team members and increased team efficiency by 50% by implementing an internal project management tool. Set up a podcast guest tracker using Airtable for the internal business.
• Implemented systems and strategies to automate scheduling podcast guests, and ensured that we had all of the information needed before the episode air date.
• Provided the client with insight and collaborated on the overall business strategy in relation to the business goal. Set up processes for creating SOPs, and implemented an SOP playbook.
• Set up automation tools and automation, where possible.
• Screen potential clients and schedule appointments.
• Onboarding and offboarding clients. Managing the calendar and assisting with scheduling and rescheduling appointments, if needed.
• Verifying insurance and client benefits.

• Coordinated verification of Medicare, Medicaid, and private insurance coverage information
• Maintained a referral log
• Prepared CMNs/SOPs for sales reps and documents on tracking log
• Prepared complete and accurate files for the Billing Department
• Working with drivers to coordinate deliveries to patients
• Managed all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts, and processing paperwork
• Verifying HCPCS and ICD-10 codes to ensure proper billing
• Assisted patients with billing questions and explaining EOB's and patient responsibility
• Primary point of contact for all patients and office members
• Fluently emailed the accounts receivable team regarding denied and pending claims to assist the patient with billing issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Assisted Physicians, Patients, and Patient Families
• Entering orders, taking and routing phone calls, organizing charts
• Responsible for messages for the physicians or Dr
• Maintain surgery schedule, Ordering supplies Assisting Department with admissions and discharges
• Managed clinical oversight for a 44-bed unit
• Certified that equipment and supplies were properly maintained for quality patient care and safety
• Trained new staff on quality control procedures
• Facilitated timely check-in by greeting visitors and establishing the purpose of their visit
• Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
• Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.