Aaron Ferrell
Texarkana
Summary
Dynamic logistics professional with extensive experience at Stevens Transport, excelling in logistics management and customer relationship building. Proven track record in optimizing operations and enhancing customer satisfaction through effective communication and leadership. Skilled in recruiting top talent and streamlining processes to ensure timely deliveries and operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Texarkana Aluminum
Texarkana
07.2024 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Facilitated product selection and order placement to ensure customer satisfaction and timely service.
- Built strong relationships with customers through engaging and friendly interactions, fostering loyalty.
- Recorded customer interactions, transactions, and feedback to enhance service quality and future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Driver Recruiter
Tzion Driver Services
Texarkana
05.2021 - 09.2025
- Collaborated with national transportation carriers to identify and recruit eligible CDL candidates.
- Assisted new CDL graduates in securing employment within dedicated and regional accounts for transportation carriers.
- Developed recruitment strategies to attract qualified drivers for transportation services.
- Coordinated interviews and assessments to evaluate driver candidates effectively.
- Built and maintained relationships with potential drivers through consistent communication.
Logistics Planning Manager
Stevens Transport
Dallas
04.2021 - 06.2023
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Directed shipping and receiving of a wide range of products daily.
- Generated shipment documentation and tracked orders, notifying customers of status or delays to ensure timely deliveries.
- Maintained strong relationships with customers by promptly addressing inquiries and resolving complaints regarding work orders, invoices, and shipments.
- Produced weekly status reports highlighting logistic operations and identifying key issues for continuous improvement.
Fleet Manager, Planning Manager
Southern Refrigerated Transport, Covenant Transport
07.2015 - 04.2021
- Scheduled and dispatched drivers to locations from the Midwest to the Northeast.
- Coordinated driver dispatching to meet daily delivery requirements efficiently.
- Directed dispatching, routing and tracking of fleet vehicles.
- Evaluated and adjusted routes based on daily needs, workforce availability, traffic hazards, and weather conditions to optimize operations.
- Tracked orders and proactively notified customers of status or potential delays to enhance communication.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Education
Bachelors - Business
National Park College
Hot Springs, AR12-2011
Skills
- Customer service
- Customer relationship management
- Logistics management
- Communication skills
- Logistics management
- Logistics optimization
- Leadership
- Leadership
Timeline
Customer Service Representative
Texarkana Aluminum
07.2024 - Current
Driver Recruiter
Tzion Driver Services
05.2021 - 09.2025
Logistics Planning Manager
Stevens Transport
04.2021 - 06.2023
Fleet Manager, Planning Manager
Southern Refrigerated Transport, Covenant Transport
07.2015 - 04.2021
Bachelors - Business
National Park College