Abbie Smith
Sheridan,AR
Summary
Dynamic and self-motivated professional with a rich background in healthcare and customer service, including a pivotal role at Bionetics NCTR. Excelled in client communication and computer competency, significantly enhancing operational efficiency. Proven track record of kind customer engagement and adept at managing complex records, underscoring a commitment to excellence and accuracy in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Animal Care Technician
Bionetics NCTR
06.2023 - Current
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Restrained animals safely during exams and procedures.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Input data into computer programs and filing systems.
- Assisted with in-service training programs upon request.
- Operated and maintained computers and related peripherals.
- Demonstrated operational knowledge of Microsoft Office programs, with emphasis on Excel functions.
- Employed working knowledge of word processing, spreadsheets, Excel and graphics.
- Utilized Microsoft Word, Excel, PowerPoint and Outlook.
- Developed documents in Word and maintained Excel databases.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated communication, prioritization and time management skills.
LPN
Trinity Home Health
08.2022 - 06.2023
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Educated patients and families on disease processes, medications and treatments.
- Provided emotional support and kind companionship to patients and families to increase overall wellness.
- Collaborated with vendors to procure medical equipment, supplies and services.
- Administered medications and treatments as prescribed by physicians.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Assisted patients with activities of daily living to promote independence.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Reviewed patient history to verify conditions and current medications.
- Administered medications and injections to patients.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Delivered emotional support to patients and families during challenging times.
- Responded to patient requests with appropriate clinical and personal assistance.
LPN
Arkansas Children's Hospital-ENT Clinic
05.2017 - 09.2022
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Comforted and counseled patients and families throughout care process.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Maintained stockroom with impeccable organization and adherence to procedures.
- Demonstrated outstanding collaboration across organization and managed many tasks.
- Cleaned and stocked backroom to maintain organization of facility.
- Applied effective time management techniques to meet tight deadlines.
- Trained employees in time management and proper ways to complete job duties.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Proven ability to learn quickly and adapt to new situations.
- Entered details into computer systems and managed database of information.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Pharmacy Technician
Sheridan Family Pharmacy
02.2021 - 02.2022
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Restaurant Team Member
Yellow Jacket Drive-IN
12.2008 - 07.2020
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Operated register to process payments and collect cash payment for order totals.
- Cultivated warm relationships with regular customers.
- Greeted guests pleasantly and answered menu questions.
- Prepared food orders, cooking on grill and operating fry station.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Licensed Practical Nurse - Practical Nursing
Baptist Health College
Little Rock12-2016
No Degree - Pre-requisite
Henderson State University
Arkadelphia, AR05-2015
Skills
- Client communication
- Kind customer engagement
- Test sample collection
- Recordkeeping
- Customer service and assistance
- Managing paperwork
- Health monitoring
- Records management
- Computer programs
- Computer competency
- Time Management
- Self motivated
Accomplishments
- Achieved Animal Care Technician by completing Competency testing with accuracy and efficiency after 1 year of employment.
- Recognized by the FDA for my readiness and willingness to report to work during inclement weather.
- Recognized by Arkansas Children's Hospital for my team leadership in assisting others during the Transition of computer systems Hospital wide.
Timeline
Animal Care Technician
Bionetics NCTR
06.2023 - Current
LPN
Trinity Home Health
08.2022 - 06.2023
Pharmacy Technician
Sheridan Family Pharmacy
02.2021 - 02.2022
LPN
Arkansas Children's Hospital-ENT Clinic
05.2017 - 09.2022
Restaurant Team Member
Yellow Jacket Drive-IN
12.2008 - 07.2020
Licensed Practical Nurse - Practical Nursing
Baptist Health College
No Degree - Pre-requisite
Henderson State University
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