Abby Upham
Rogers
Summary
Franchise Coach Manager with a proven ability to engage partners and drive operational excellence. Skilled in relationship building, facilitating difficult conversations, and delivering constructive feedback to enhance franchise development.
Overview
4
4
years of professional experience
Work History
Franchise Coach Manager
7Brew Coffee
Springdale, AR
12.2024 - Current
- Assist franchisee partners in daily operations, ensuring high-quality customer service and efficient workflow.
- Conduct quarterly market visit evaluations, providing constructive feedback to support franchise development.
- Communicate daily with franchise operators and owners as their corporate liaison to provide support, guidance, and ensure alignment with company standards and objectives.
- Monitored weekly franchisee performance metrics, including COGS, labor spend, Google reviews, and wait times, to ensure alignment with fleet-wide benchmarks.
New Store Operations Manager Trainer
7Crew Enterprises
Lubbock, TX
05.2024 - 12.2024
- Trained and developed managers across six locations on inventory accuracy, ordering processes, scheduling, and day-to-day operational excellence.
- Traveled full-time for extended periods (up to six consecutive weeks), working in stores to ensure strong operations, leadership readiness, and ensured the store met numbers targets.
- Supported the rapid growth of a key franchise partner, helping scale operations from one stand to over ten locations within six months.
Store Manager
7Brew Coffee
Murfreesboro, TN
08.2022 - 05.2023
- Oversaw daily operations, ensuring optimal staffing and inventory management as well as meeting metrics for labor and COGS.
- Worked together with the team to increase sales by 40% from the beginning of the store opening in October of 2022 to May of 2023.
- Maintained a positive culture and barista experience through strong leaders and operations.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Arkansas
Fayetteville, AR12-2024
Skills
- Ability to host difficult conversations with empathy and professionalism
- Engages others through positive leadership and accountability
- Personable and friendly
- Poised under pressure
- Building relationships amongst people of all ages and backgrounds
- Eager to learn
Timeline
Franchise Coach Manager
7Brew Coffee
12.2024 - Current
New Store Operations Manager Trainer
7Crew Enterprises
05.2024 - 12.2024
Store Manager
7Brew Coffee
08.2022 - 05.2023
Bachelor of Arts - Interdisciplinary Studies
University of Arkansas