Abi Cruz-Acuna
Springdale
Summary
Compassionate and detail-oriented professional with healthcare and customer service experience, skilled in patient communication, HIPAA compliance, multitasking, and providing bilingual English/Spanish support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Gift Shop Clerk
St. Raphael Catholic Church
2022.10 - Current
- Provided friendly and professional customer service in a fast-paced environment
- Processed cash, debit, credit, and check transactions using a point-of-sale system
- Assisted customers with questions, purchases, and product information
- Managed inventory tasks including stocking, organizing, and pricing merchandise
- Maintained accurate transaction records and processed returns and exchanges efficiently
- Demonstrated strong communication and multitasking abilities while assisting multiple customers
- Coordinated customer orders by tracking details, communicating updates with team members, and ensuring each order was completed accurately and smoothly
Certified Nursing Assistant (CNA)
Arkansas State Veterans Home
2021.04 - 2022.07
- Assisted 20+ patients per shift with daily living activities including feeding, bathing, dressing, and mobility support
- Monitored and documented patient vital signs including blood pressure, pulse, and temperature
- Maintained HIPAA compliance and protected confidential patient information during all patient interactions and documentation
- Assisted nursing staff with patient care tasks and responded promptly to patient needs
- Supported patients with compassionate and attentive care in a fast-paced healthcare environment
- Safely transferred patients using proper mobility and safety procedures
Education
Associate of Applied Science - Criminal Justice
NorthWest Arkansas Community College
Bentonville, AR2025-05
High School Diploma -
Fayetteville High School
Fayetteville, AR2021-05
Skills
- Patient Communication & Support
- HIPAA Compliance & Confidentiality
- Electronic Documentation
- Customer Service
- Multitasking & Time Management
- Data Entry Accuracy
- Team Collaboration
- Cash Handling & Point of Sale Systems
- Problem Solving
- Bilingual: English & Spanish
Timeline
Gift Shop Clerk
St. Raphael Catholic Church
2022.10 - Current
Certified Nursing Assistant (CNA)
Arkansas State Veterans Home
2021.04 - 2022.07
Associate of Applied Science - Criminal Justice
NorthWest Arkansas Community College
High School Diploma -
Fayetteville High School