Abigael Guerriero
Little Rock
Summary
Skilled Client Service Specialist with experience in managing client relations, resolving complex issues and enhancing customer satisfaction. Strengths include robust communication skills, adaptability to fast-paced environments and ability to build strong relationships with clients. Previous work has resulted in improved client retention rates and positive feedback.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Client Service Specialist
Bank OZK
Little Rock
09.2025 - Current
- Provided comprehensive product knowledge to enhance customer understanding.
- Resolved client concerns through effective communication and problem-solving skills.
- Maintained up-to-date knowledge of banking regulations and compliance standards.
- Educated clients on digital banking tools and services available at Bank OZK.
- Participated in training sessions to improve service skills and product knowledge.
Server, Trainer
Texas Roadhouse
State College
07.2022 - 08.2024
- Coordinated training sessions using various learning management systems.
- Evaluated employee performance through assessments and feedback mechanisms.
- Assisted in training new servers on restaurant protocols and menu items.
- Supported team members during busy shifts to enhance service flow.
- Managed payment transactions using point-of-sale systems effectively.
- Provided excellent customer service to ensure satisfaction.
Education
High school diploma -
Central Mountain High School
Mill Hall, PA 09.2019 - 06.2022
Skills
- Banking compliance
- Client relationship management
- Problem solving
- Team coordination
- Conflict resolution
- Email etiquette
- Financial literacy
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Client Service Specialist
Bank OZK
09.2025 - Current
Server, Trainer
Texas Roadhouse
07.2022 - 08.2024
High school diploma -
Central Mountain High School
09.2019 - 06.2022