Abigail Gomez
ROGERS
Summary
Motivated Resolution Specialist demonstrating high productivity and efficient task completion. Delivered effective conflict resolution and customer service through exceptional communication and negotiation skills. Focused on achieving successful outcomes that align with company objectives and client needs.
Overview
1
1
Language
6
6
years of professional experience
Work History
Resolution Specialist
Walmart
ROGERS
10.2022 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized Walmart's customer service tools to track and manage resolutions effectively.
- Collaborated with team members to streamline resolution processes and improve efficiency.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Assisted in training new staff on resolution procedures and best practices.
Retail Sales Associate
Kohl's
ROGERS
05.2019 - 10.2023
- Processed transactions efficiently at the point of sale.
- Handled customer returns and exchanges professionally and promptly.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Maintained organized merchandise displays throughout the store.
- Collaborated with team members to restock shelves regularly.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Trained new associates on sales techniques and store policies.
Education
Rogers High School
ROGERS, ARSkills
- Conflict resolution
- Customer service tools
- Service analysis
- Team collaboration
- Data analysis
- Multitasking
- Time management
- Problem-solving abilities
Languages
Spanish
Professional
References
References available upon request.
Timeline
Resolution Specialist
Walmart
10.2022 - 08.2025
Retail Sales Associate
Kohl's
05.2019 - 10.2023
Rogers High School