Abigail Pyle
Cabot
Summary
Dynamic dental receptionist with extensive experience at Dr. Carter, adept at optimizing patient scheduling and enhancing office efficiency. Skilled in HIPAA compliance and patient relations, I excel in providing exceptional customer service while managing sensitive billing inquiries. Proven ability to foster positive relationships, ensuring patient satisfaction and retention.
Overview
11
11
years of professional experience
Work History
Dental Receptionist
Dr. Carter
03.2024 - 02.2025
- Greeted patients and scheduled appointments using dental practice management software.
- Managed patient records, ensuring accuracy and confidentiality at all times.
- Assisted with billing inquiries, effectively communicating insurance policies to patients.
- Verified patient insurance information prior to appointments to streamline check-in process.
- Educated patients on office procedures and available services during visits.
- Responded promptly to phone inquiries, providing information about services and scheduling options.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Dental Receptionist- Dental Assistant
Dr. Cox
01.2014 - 03.2021
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted patients with insurance inquiries, ensuring clear communication of coverage details.
- Coordinated with dental staff to facilitate seamless patient flow during procedures.
- Trained new staff on front desk operations and customer service best practices.
- Developed and maintained positive relationships with patients to enhance satisfaction and retention.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.
Education
High School Diploma -
Searcy High School
SearcySkills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Payment processing
- Maintaining cleanliness
- Incoming call reception
- Patient scheduling
- Front office management
- Treatment room setup
- Patient services
- HIPAA compliance
- Office opening and closing
- Dental radiography
- Patient relations
- Appointment confirmation
- Customer service
- Cash handling
- Payment scheduling and collection
Timeline
Dental Receptionist
Dr. Carter
03.2024 - 02.2025
Dental Receptionist- Dental Assistant
Dr. Cox
01.2014 - 03.2021
High School Diploma -
Searcy High School