Abigail Thomas
Sheridan
Summary
Customer service associate with strong problem resolution and client relationship management skills. Proven ability to enhance customer satisfaction through exceptional service delivery. Expertise in addressing client needs and fostering long-term relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Smoothies Plus
East End
03.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged customers in conversation, utilizing effective interpersonal skills.
- Served ice cream and drinks to elevate customer experience during service.
- Organized and prioritized tasks to meet service goals efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Associate
Dairy Queen Grill & Chill
Sheridan
06.2025 - 01.2026
- Handled customer complaints with professionalism and empathy.
- Provided friendly customer service in a fast-paced dining environment.
- Took customer orders efficiently and accurately at the register.
- Collaborated with team members to ensure smooth operations during busy hours.
- Maintained cleanliness and organization of dining and kitchen areas.
Animal Care Technician
Paw Springs
Sheridan
05.2024 - 01.2025
- Monitored animal health and behavior during feeding to ensure well-being.
- Identified potential health issues by closely observing animal behavior.
- Delivered daily care for animals, ensuring cleanliness and comfort.
- Thoroughly disinfected kennels to uphold hygiene standards and prevent illness.
- Maintained accurate records of animal care and treatment plans.
- Transported animals safely between locations using approved carriers, cages, vehicles.
Education
High School Diploma -
Sheridan High School
Sheridan, AR05-2026
Skills
- Customer service
- Problem resolution
- Issue resolution
- Customer engagement
- Product knowledge
- Sales techniques
- Appointment scheduling
- Time management
- Records management
- Inventory management
- Inventory control
- Client relationship management
- Computer skills
- Interpersonal communication
- Compliance standards
- Product and service solutions
Timeline
Customer Service Associate
Smoothies Plus
03.2026 - Current
Customer Service Associate
Dairy Queen Grill & Chill
06.2025 - 01.2026
Animal Care Technician
Paw Springs
05.2024 - 01.2025
High School Diploma -
Sheridan High School