Abril Hinojosa

Provided exceptional customer support through calls and emails, resolving inquiries and transactions efficiently to ensure high customer satisfaction.

• Provided frontline customer support through calls and emails.
• Addressed inquiries and assisted with product and service transactions.
• Delivered knowledgeable and friendly service, resolving issues promptly to ensure high customer satisfaction.

Processed orders promptly to enhance customer satisfaction, sought process improvements, and

sealed packages with appropriate materials. Ensured timely order completion for on-time

deliveries.

• Processed customer service orders promptly to increase customer satisfaction.
• Sought ways to improve processes and services provided.
• Sealed containers and packages with glue, tape, or other materials.
• Completed all orders within established time frames to support timely deliveries.

Confirmed appointments and communicated with clients while updating client records. Tracked

important information using Excel spreadsheets and generated reports. Responded to inquiries

from callers, providing accurate information and assistance.

• Confirmed appointments, communicated with clients, and updated client records.
• Tracked important information in Excel spreadsheets and ran reports.
• Responded to inquiries from callers seeking information.

Answering customer calls and emails, addressing concerns, providing information regarding

shipment status, and resolving issues related to deliveries, billing, and service.

• Monitoring freight and updating customers on progress and delays.
• Investigating complaints, identifying causes, and resolving issues.
• Building customer relationships, understanding needs, and maintaining satisfaction.

Monitored cash register operations to ensure proper cash handling and conducted on-the-job

training for new employees. Assigned tasks and delegated responsibilities to team members.

Additionally, provided education and training to enhance team performance.

• Supervised cash register operations and ensured accurate cash handling.

• Facilitated on-the-job training for new employees.

• Assigned tasks and delegated responsibilities to team members.

• Oversaw education and training initiatives.