Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Snowdon (Chrisman)

Searcy

Summary

Accomplished Air Force and Arkansas Air National Guard veteran with a strong financial management and program leadership background. Former supervisor with extensive experience in leading teams and managing high-stakes operations. Currently serving as a Resolution Specialist at Sam's Club, where I utilize my skills to resolve complex disputes and enhance customer satisfaction. Recognized for exceptional multitasking abilities and a proven track record of improving operational efficiency. Committed to excellence and dedicated to fostering team success through effective leadership and strategic problem-solving.

Overview

7
7
years of professional experience

Work History

Resolution Specialist II

Sam's Club
04.2024 - Current
  • Facilitate discussions with disputants and relevant parties to gather information and implement effective resolution strategies.
  • Guide individuals through the dispute resolution process, offering insights on policies and procedures to support informed decision-making.
  • Draft comprehensive written assessments and determinations for cases, ensuring clarity and compliance with company standards.
  • Conduct thorough research and analysis of individual cases to understand the context and details of disputes.
  • Enhance communication through ongoing engagement with team members and customers, fostering a positive collaborative atmosphere.
  • Employ strong problem-solving skills to navigate and resolve disputes, promoting mutual understanding between parties.

Financial Management Technician

United States Air Force, USAF
06.2018 - 09.2022
  • Managed the Government Travel Card program for over 1,000 personnel, ensuring timely payments, tracking overdue accounts, and resolving issues with cardholders and contractors.
  • Oversaw payroll for 200 federal employees, ensuring accuracy and efficiency while swiftly coordinating with external agencies to resolve discrepancies.
  • Administered travel pay processes, including booking, auditing, coordinating vouchers, and submitting payments.
  • Nominated for the ‘Sharp’ award, recognizing outstanding professionalism among airmen.

Services Specialist

United States Air Force, USAF
06.2017 - 06.2017
  • Led the Air Force Fitness Program for over 1,000 Airmen, utilizing Excel to track compliance and manage overdue fitness requirements.
  • Coordinated lodging needs for base personnel, managing contracts valued at $150,000 to ensure facilities met Air Force standards.

Education

Associate of Science - Accounting

Western Governors University
Salt Lake City, UT
06-2026

Associate of Applied Science - Accounting And Finance

Community College of The Air Force
Montgomery, AL
07-2021

Skills

  • Proficient in MS Office Suite
  • Strong customer service orientation
  • Adaptive learner with a quick grasp of new concepts
  • Excellent communication skills
  • Creative problem-solving abilities
  • Strategic thinking and planning
  • Highly organized with attention to detail
  • "Go-getter" mindset with a proactive approach

Timeline

Resolution Specialist II

Sam's Club
04.2024 - Current

Financial Management Technician

United States Air Force, USAF
06.2018 - 09.2022

Services Specialist

United States Air Force, USAF
06.2017 - 06.2017

Associate of Science - Accounting

Western Governors University

Associate of Applied Science - Accounting And Finance

Community College of The Air Force

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Hannah Snowdon (Chrisman)