Adriana Ochoa

• Handled customer complaints and inquiries.
• Assisted with training and development of team members.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Monitored team's performance and gave feedback when necessary.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.
• Answered parents telephone calls promptly to avoid on-hold wait times.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Maintained professional, organized and safe environment for employees and patrons.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Recruited and hired top performers to add talent and value to department.
• Supervised labor costs and departmental expenses to remain in line with budget.

• Streamlined patient and provider interaction by providing channel of effective communication.
• Followed ethical codes to protect confidentiality of patient medical information.
• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
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• Collaborated with professional colleagues in development and implementation of family language service initiatives.
• Verified understood medical information for patients by simplifying any jargon.
• Translated procedural information to facilitate understanding between doctors and patients.

• Managed schedules, accepted time off requests and found coverage for short shifts.
• Trained and mentored new employees to maximize team performance.
• Excelled in every store position and regularly backed up front-line staff.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Recruited and interviewed candidates for management to evaluate readiness and fit for position.
• Tracked receipts, employee hours and inventory movements.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.

• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff.
• Imaged and scanned patient and registration documentation into electronic patient records.
• • Responsible for scheduling, answering phones, greeting/checking in of clients, collecting payments, intakes, working with therapists regarding scheduling requests.
  • Bilingual (Spanish/English)
  • Translating intake paperwork and assisting with internal documents
  • Maintain Inventory and office supplies
  • Responsible for assisting in the cleaning of the waiting room and misc cleaning support to therapists.
  • Orally Interprets information related to medical procedures, diagnostic information, and medical education and instructions between patients, clients, medical providers, clinical staff in target language and in English
  • Clarifies meaning and verifies patient's understanding of conveyed medical information
  • Provides education, support, and clarification to medical providers and clinical staff on culturally specific values and practices as they relate to the health care encounter
  
  

• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
• Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
• Communication shared between school and community

• Provide oral translation for conferences, IEP meetings, and phone calls as needed.

• Assist with duplicating, assembling or preparing materials for the classroom.

• Assist the building secretary in the performance of clerical duties.

• Contact parents to obtain and/or convey student information.

• Adjust weekly schedule to attend evening functions and events to assist with interpreting as needed by school building

• Assist in other buildings and district events as needed.

• Provide simultaneous translations between languages during formal presentations at schools and district meeting sites as needed.

• Assist with the supervision of students during emergency drills, assemblies, and play periods