Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Adrianne Beale

Wynne

Summary

Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem solving skills to maximize team performance.

Overview

26
26
years of professional experience

Work History

Field Agent

Lincoln Heritage Life Insurance
Phoenix
06.2025 - Current
  • Conducted in-person client meetings to assess insurance needs and provide solutions.
  • Educated clients on policy options and benefits to enhance understanding.
  • Organized community outreach events to promote insurance awareness and services.
  • Maintained accurate records of customer interactions and feedback.

Clinical Administrative Coordinator

OptumHealth
Minneapolis
01.2024 - Current
  • Managed electronic health records and ensured data accuracy.
  • Facilitated communication between medical teams and patients effectively.
  • Supported compliance with healthcare regulations and standards routinely.
  • Organized patient care by coordinating call routing, scheduling appointments, and fulfilling service requests.
  • Provided patient outreach and education services related to health system resource availability.
  • Handled incoming phone calls from patients and responded to inquiries accordingly.

Manager

DWB TRUCKING INC
Wynne
12.2020 - 10.2023
  • Mentored and trained new employees on company policies and procedures.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Coached and motivated team, driving sales and delivering exceptional customer service.
  • Assigned, prioritized and delegated tasks and responsibility to departmental employees.

Transportation Dispatcher

KTI, LLC
Marion
10.2017 - 12.2020
  • Ensured compliance with federal, state, and local regulations related to transportation safety.
  • Provided updates on shipment status information to customers as needed.
  • Performed data entry into internal databases for all dispatched orders.
  • Communicated effectively with management team members regarding any operational issues or concerns that arose during shift.
  • Dispatched and tracked vehicles, ensuring that drivers were on time for deliveries.
  • Resolved customer complaints in a professional manner while maintaining high standards of customer service.
  • Assigned loads to drivers based on designated routes and driver location.

Terminal Manager

The Transporter, Inc.
West Memphis
03.2015 - 10.2017
  • Resolved customer complaints promptly and professionally while maintaining positive relationships with clients.
  • Supervised a team of up tp 20 personnel, providing guidance, training and performance feedback.
  • Collaborated closely with carriers regarding shipment delays or discrepancies.
  • Managed daily operations of a busy terminal, including dock scheduling, freight handling and customer service.
  • Coordinated with customers to provide timely delivery of shipments while ensuring compliance with regulations.
  • Led periodic meetings with staff members to discuss operational updates or strategies.

Transportation Dispatcher

CMI Transportation
Memphis
09.2013 - 03.2015
  • Monitored drivers' progress and updated customers on their shipment status.
  • Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
  • Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
  • Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
  • Tracked all shipments using GPS technology in order to provide real-time updates.
  • Effectively resolved complaints by working closely with customers.

Assistant Terminal Manager

Clark Freight Lines
West Memphis
05.2005 - 08.2013
  • Provided guidance and support to junior staff members when needed.
  • Utilized problem solving skills to resolve difficult situations in a timely manner.
  • Supervised a team of 10+ employees in the daily operations of the terminal.
  • Managed customer service inquiries and complaints efficiently and effectively.
  • Analyzed data related to financial performance, customer satisfaction, staffing levels.

Customer Service Representative

Clark Freight Lines
West Memphis
08.2002 - 05.2005
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships and loyalty through effective communication.
  • Handled customer complaints and inquiries in a courteous and timely manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Updated and maintained database with accurate customer information and timely data entry.

Billing Clerk

Clark Freight Lines
West Memphis
10.1999 - 08.2002
  • Provided customer service support by responding to inquiries related to billing matters.
  • Input bills into system to generate invoices.
  • Verified accuracy of invoices prior to sending them out for payment processing.
  • Monitored billing and collections processes across multiple customer profiles.

Education

Phlebotomy

Shelby State Community College
Memphis, TN
05.1999

General Studies

ASU Midsouth
West Memphis, AR

Skills

  • Customer relationship management
  • Problem solving
  • Staff management
  • Appointment management
  • Operational efficiency
  • Project management
  • Schedule preparation

References

References available upon request.

Timeline

Field Agent

Lincoln Heritage Life Insurance
06.2025 - Current

Clinical Administrative Coordinator

OptumHealth
01.2024 - Current

Manager

DWB TRUCKING INC
12.2020 - 10.2023

Transportation Dispatcher

KTI, LLC
10.2017 - 12.2020

Terminal Manager

The Transporter, Inc.
03.2015 - 10.2017

Transportation Dispatcher

CMI Transportation
09.2013 - 03.2015

Assistant Terminal Manager

Clark Freight Lines
05.2005 - 08.2013

Customer Service Representative

Clark Freight Lines
08.2002 - 05.2005

Billing Clerk

Clark Freight Lines
10.1999 - 08.2002

Phlebotomy

Shelby State Community College

General Studies

ASU Midsouth

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Adrianne Beale