Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrián S. Wilkinson

Summary

Excellent use of the English and Spanish language, spoken and written, particularly in economics and finance. Intermediate level of French as well as German and basic Japanese. Knowledge of Excel I, II and III. Experience in translation, English – Spanish and vice versa in the fields of economics, financial matters, philosophy and pharmaceutics. Abilities in personal relations across a wide range of ages and nationalities. Capacities in research of economic matters in general. Highly responsible with a great capacity for working until the fulfillment of the duty at hand, both in a team and independently.

Overview

13
13
years of professional experience

Work History

Customer Support Specialist

MURAL
03.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.

Gaming Customer Service Support Specialist

5CA
09.2018 - 02.2022
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Worked closely with CCP Seniors to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Increased customer satisfaction by resolving gaming issues.

English teacher

FURTHER Institute
12.2017 - 08.2018


  • Administered assessments and standardized tests to evaluate student progress.
  • Prepared and implemented lesson plans covering required course topics.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Prepared comprehensive English curriculum for multiple classes.

Tour Guide

Fat Tire Tours
07.2017 - 10.2017
  • Guided groups of up to 20 people on tours through Paris.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.

English teacher

Pro-Idiomas Institute
09.2015 - 06.2016
  • Classes to children from ages 3 – 13 as well as adults.
  • Prepared and implemented lesson plans covering required course topics.
  • Administered assessments and standardized tests to evaluate student progress.
  • Gently corrected student pronunciation and grammar to improve conversation skills.

English Teacher

British Council Venezuela
02.2011 - 10.2015
  • Classes to children and teenagers from ages 5 - 16 Levels: A1 A2 B1 B2 C1 C2
  • Organized the International English Language Testing System (IELTS) once or twice a month in different venues.
  • Customer Service Department Relations with potential and long term clients.
  • Event organizer for the British Council.

Education

Bachelor Degree in Modern Languages - Foreign Languages, Literatures, And Linguistics

Universidad Metropolitana
Venezuela
06.2016

Bachelor of Civil And Structural Engineering - Civil Engineering

University of Sheffield
England
07.2010

High School Diploma -

Britain College
England
07.2007

Graduate -

The British School Caracas
2006

Skills

  • Team Teaching
  • Student Support
  • Faculty Collaboration

Timeline

Customer Support Specialist

MURAL
03.2023 - Current

Gaming Customer Service Support Specialist

5CA
09.2018 - 02.2022

English teacher

FURTHER Institute
12.2017 - 08.2018

Tour Guide

Fat Tire Tours
07.2017 - 10.2017

English teacher

Pro-Idiomas Institute
09.2015 - 06.2016

English Teacher

British Council Venezuela
02.2011 - 10.2015

Bachelor Degree in Modern Languages - Foreign Languages, Literatures, And Linguistics

Universidad Metropolitana

Bachelor of Civil And Structural Engineering - Civil Engineering

University of Sheffield

High School Diploma -

Britain College

Graduate -

The British School Caracas
Adrián S. Wilkinson