Afrida Eason

Rogers

Summary

Customer-focused Representative detail-oriented bilingual (English/Spanish) with over 8 years of experience blending high-volume customer service with accurate data entry. Fostering client relationships, reducing resolution times, and accurately inputting client data.

Overview

years of professional experience

Work History

Resolution Generalist, Contact Center

Walmart/ Robert Half

Bentonville, AR

09.2025 - 02.2026

Assisted employees/associates with online enrollment selections and dependent information and plan elections.
Facilitated annual open enrollment for associates assisting with complex medical, dental, and vision plans.
Escalated high priority insurance disputes to Tier 2 specialist regarding insurance reinstatement when on a leave of absence.
Handled and resolved insurance questions regarding premiums and start dates as well as eligibility.
Verified patient eligibility, and benefit coverage with Skai Blue Cross Blue Shield, UMR, and AETNA.
Confirmed insurance coverage, deductibles and co-insurance for employees/associates.

Customer Service Agent

Omni/ Oak Street Health

11.2024 - 06.2025

Developed and maintained strong relationships with healthcare providers to streamline the referral process and ensure timely patient care.
Efficiently scheduled and managed over 50-60 patients daily. Ensuring optimal time utilization for healthcare providers.
Coordinated with patients to confirm appointments, reschedule as necessary, and manage wait lists to fill cancellation slots.
Collaborated with medical staff to prioritize urgent appointments and optimize the daily schedule for efficiency.
Efficiently managed incoming calls and messages for a busy medical practice, ensuring timely communication between patients and healthcare providers.
Adheres to and participates in Company's mandatory HIPAA privacy program/ practices and Business Ethics and Compliance.

General Clerk III Bilingual

Serco Inc

Rogers, AR

11.2021 - 07.2024

Use subject-matter knowledge and judgment to complete assignments consisting of several steps varying in nature and sequence
Select from alternative methods by adapting or interpreting substantive guides, manuals, or procedures and refers any problems that are not solvable
Assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored manually and electronically); verifying statistical reports for accuracy and completeness.
Prepare and maintain detailed records, files, and reports; to type accurately at a speed consistent with work requirements
Responsible for processing application verification and benefits eligibility as part of the ACA healthcare law

Accounts Payable Supervisor

Transplace

Rogers, AR

04.2019 - 06.2021

Responsible for carrier invoices (manually processing, providing payment dates)
Building Shipments and Updating Shipments
Communicating internally and externally with audit and operations
Analyze invoice discrepancies(correcting rates, adding fuel charges, processing payments)
Communicated with carriers thru Outlook email on a day to day basis replying to 80-100 emails daily as well as 20-30 phone calls
MS Excel spreadsheets and V LOOKUP, sorting and filtering data

Education

High School Diploma -

Springdale High School

Springdale, AR

Skills

Spoken Languages: English and Spanish
Microsoft Office: Excel (macros, V LOOKUP, spreadsheets, templates) Word
Microsoft Outlook: Managing complex calendars, email management, scheduling appointments, and contact organization

Customer Service: Bilingual customer support, Positive attitude, Problem Solving
Computer Skills: Email (mail, merge, filter, folders) Oracle
Communication & Collaboration Tools: Teams, Zoom,

Timeline