Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Agustina Cegna

Agustina Cegna

Buenos Aires

Summary

Responsible, dynamic and creative, with ease of adaptation and ability to work in a team, under high pressure conditions, with initiative to solve problems effectively and achieve the goals and objectives set by the company.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Crazy Book Library
10.2019 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Appointment Setter

Life Well Lived - Kara Swanson
08.2021 - 07.2022
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Scheduled and confirmed appointments and meetings for senior management team.

Appointment Setter

Step Ahead Solutions
08.2022 - 09.2022
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Scheduled and confirmed appointments and meetings for senior management team.

Customer Service Representative

PhilosophEAT
09.2022 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Appointment Setter

Callie Exas Nutrition & Wellness
11.2022 - Current
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Scheduled and confirmed appointments and meetings for senior management team.

Education

Bachelor of Science - Economy And Administration

CNJ School
Argentina, Buenos Aires
12.2019

Tertiary - Flight Cabin Crew

Aeronautical Vocational Training Institute
Argentina, Buenos Aires
08.2021

Skills

  • Computer Skills
  • Microsoft Office Suite
  • Schedule Coordination
  • Verbal and Written Communication

Languages

Spanish
Native language
English
Proficient
C2
Italian
Intermediate
B1
Portuguese
Elementary
A2

Timeline

Appointment Setter

Callie Exas Nutrition & Wellness
11.2022 - Current

Customer Service Representative

PhilosophEAT
09.2022 - 11.2022

Appointment Setter

Step Ahead Solutions
08.2022 - 09.2022

Appointment Setter

Life Well Lived - Kara Swanson
08.2021 - 07.2022

Customer Service Representative

Crazy Book Library
10.2019 - 07.2021

Bachelor of Science - Economy And Administration

CNJ School

Tertiary - Flight Cabin Crew

Aeronautical Vocational Training Institute

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Agustina Cegna