Agustina Cegna
Buenos Aires
Summary
Responsible, dynamic and creative, with ease of adaptation and ability to work in a team, under high pressure conditions, with initiative to solve problems effectively and achieve the goals and objectives set by the company.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Crazy Book Library
10.2019 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Appointment Setter
Life Well Lived - Kara Swanson
08.2021 - 07.2022
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Scheduled and confirmed appointments and meetings for senior management team.
Appointment Setter
Step Ahead Solutions
08.2022 - 09.2022
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Scheduled and confirmed appointments and meetings for senior management team.
Customer Service Representative
PhilosophEAT
09.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Appointment Setter
Callie Exas Nutrition & Wellness
11.2022 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Scheduled and confirmed appointments and meetings for senior management team.
Education
Bachelor of Science - Economy And Administration
CNJ School
Argentina, Buenos Aires12.2019
Tertiary - Flight Cabin Crew
Aeronautical Vocational Training Institute
Argentina, Buenos Aires08.2021
Skills
- Computer Skills
- Microsoft Office Suite
- Schedule Coordination
- Verbal and Written Communication
Languages
Spanish
Native language
English
Proficient
C2
Italian
Intermediate
B1
Portuguese
Elementary
A2
Timeline
Appointment Setter
Callie Exas Nutrition & Wellness
11.2022 - Current
Customer Service Representative
PhilosophEAT
09.2022 - 11.2022
Appointment Setter
Step Ahead Solutions
08.2022 - 09.2022
Appointment Setter
Life Well Lived - Kara Swanson
08.2021 - 07.2022
Customer Service Representative
Crazy Book Library
10.2019 - 07.2021
Bachelor of Science - Economy And Administration
CNJ School
Tertiary - Flight Cabin Crew
Aeronautical Vocational Training Institute
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