Agustina Irigoitia Orsini

• Growing portfolio with more than 50 accounts. Customers across different ARR tiers and countries. Spanish-speaking customers and US accounts.
• Creating the best onboarding and adoption journey to build long-term partnerships, advance upsells, and ensure successful renewals.
• Created customer support strategies to increase customer retention and internal processes to make our work scalable.
• Technical assistance during the entire customer lifecycle and project managing the customer as needed.
• Responsible for delivering comprehensive product training to ensure customer success and maximize product adoption.
• Mitigating customer risk and churn by designing strategic plans to re-engage at-risk clients.
• Collaborate with various roles and departments within the company to ensure alignment, both internally and with customer-facing initiatives.

• Portfolio with more than 30 accounts. Enterprise customers from LATAM and Mid-market customers from the US.
• Creating the best onboarding and adoption journey to build long-term partnerships, advance upsells, and ensure successful renewals.
• Collaborate closely with the engineering team to address product complexities and ensure seamless customer integration and support.
• Responsible for delivering comprehensive product training to ensure customer success and maximize product adoption.
• Mitigating customer risk and churn by designing strategic plans to re-engage at-risk clients.
• Business Reviews for Enterprise customers.
• Collaborate with various roles and departments within the company to ensure alignment internally and with customer-facing initiatives.
• Partner with the product team to relay client feedback and requirements, driving product enhancements that align with customer needs.

• Portfolio with over 40 accounts, all enterprise accounts from LAC South.
• Provide comprehensive post-implementation support to clients.
• Identify objectives and develop actionable plans to demonstrate value quickly.
• Serving as the primary point of contact for all client-related matters, including technical issues, support, contract management, billing, and payment tracking.
• Proactively identify and close growth opportunities, and facilitate renewals.
• Monitored customer performance and provided feedback on areas of improvement.
• Collaborated with colleagues and support staff to maximize team efficiency.
• Streamlined internal processes, fostering improved efficiency and productivity.
• Achieved successful client outcomes and worked with Marketing teams.

Audit services - Extended services

• Technical configuration of Audit profiles.
• Direct support for customers.
• Solutions reviews.
• Conduct analysis of customer configurations and provide recommendations based on best practices in expense control, leveraging insights from other clients' experiences.

• Expertise in travel and expense management policies and practices, ensuring compliance and efficiency in auditing processes.
• Analyzed data and findings to prepare reports detailing financial information.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Performed observations and evaluated supporting documents to supplement audit findings.
• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.