AILIN JULIETA TERZE
BUENOS AIRES
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE AND COMMERCIAL MANAGER
FASE 2 TURISMO
03.2017 - Current
- Strengthened client relationships through communication and resolution of issues, leading to increased customer satisfaction.
- Prepared reports for senior management to monitor performance of commercial activities.
- Managed and analyzed budgets, balance sheets and sales reports.
- Implemented training programs for staff members, improving overall team performance and productivity levels.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
ASSISTANT CUSTOMER SERVICE AND COMMERCIAL MANAGER
FASE 2 TURISMO
03.2015 - 03.2017
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
RECEPCIONIST
PROTERRA TURISMO
01.2013 - 03.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
Education
Cambridge International AS Level Certificate
CAMBRIDGE
UKBachelor of Arts - ART & LITERATURE
BARKER COLLEGE
Buenos Aires, Argentina12.2012
Skills
- Team Training
- Customer Relationship Management
- Contract terms negotiation
- Sales Support
- Strategic Planning
- Strategic Marketing
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native language
English
Advanced
C1
French
Intermediate
B1
Timeline
CUSTOMER SERVICE AND COMMERCIAL MANAGER
FASE 2 TURISMO
03.2017 - Current
ASSISTANT CUSTOMER SERVICE AND COMMERCIAL MANAGER
FASE 2 TURISMO
03.2015 - 03.2017
RECEPCIONIST
PROTERRA TURISMO
01.2013 - 03.2015
Cambridge International AS Level Certificate
CAMBRIDGE
Bachelor of Arts - ART & LITERATURE
BARKER COLLEGE
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