Ailèn Andruccioli
Riccione
Summary
Determined and dynamic person with positive attitude and open-mind that allows to adapt quickly to different situations and environments, this also means willing to learn new knowledge and providing quality service and results.
Overview
11
11
years of professional experience
Work History
English Interpreter
Sigep Fiera
2024.01 - 2024.01
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated and supported participation and social communication.
- Assisted foreign language-speaking clients with inquiries.
Internship Student
Dpointgroup
2023.10 - 2024.12
- Streamlined office processes with diligent organization, resulting in improved efficiency.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Managed multiple priorities simultaneously without compromising quality or punctuality of deliverables.
Barista
Chiringuito Jamboree
2023.06 - 2023.09
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Catering Staff Member
Hotel Sea Containers
2022.06 - 2022.12
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
Home Tutoring Tutor
Myself
2022.01 - 2022.05
- Italian Language Tutor for foreigners
- Preparation of activities and homework assignments
Hotel Receptionist
Residence Altomare
2021.06 - 2021.09
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Collected room deposits, fees, and payments.
Restaurant Receptionist
Pollen Street Social
2020.01 - 2020.09
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming reception area for enhanced guest comfort.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shift Leader
Caffe Nero
2018.12 - 2020.01
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Waitress
Mercato Italiano
2018.04 - 2018.11
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Cash management and product sales
Waitress
Hotel Patrizia Resort
2018.01 - 2018.03
Waitress
Mon Amour
2017.10 - 2018.01
Hotel Receptionist
Hotel Belmar
2017.06 - 2017.09
- Welcoming guests, recording data and assigning rooms.
- Correct application of check-in and check-out procedures.
- Back office activities, preparation and issuing of invoices, control of collections and performance of accounting functions.
Brand Promoter
Sky
2017.04 - 2017.05
- Promotion and communication in direct contact with the public at the stand, within affiliated events and stores, fairs, points of sale and centres commercial.
Waitress
Hotel Novecento
2016.05 - 2016.09
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Buffet preparation for aperitifs and events
Internship Student
Hotel Villa Eur
2016.02 - 2016.02
- Welcoming guests, recording data and assigning rooms.
- Correct application of check-in and check-out procedures.
- Back office activities, preparation and issuing of invoices, control of collections and performance of accounting functions.
Waitress and Barista
Hotel Novecento
2015.05 - 2015.09
Internship Student
Hotel Corallo
2014.12 - 2014.12
Animator
Spiaggia 135-136
2014.06 - 2014.09
- Organization of artistic and recreational activities and management of participants.
- Animation of areas, games and initiatives dedicated to boys and girls.
- Entertainment for adults and preparation of activities
Internship Student
Hotel Augustus
2014.03 - 2014.05
Education
Associate of Applied Science - Modern Languages And Cultures
Università Degli Studi Di Urbino
Urbino, Italy10.2024
High School Diploma -
Istituto Alberghiero Malatesta
Rimini06.2016
Skills
- Motivation for professional growth
- Readiness to learn
- Teamwork
- Spirit of initiative
- Organizational skills
- Punctuality
- Accuracy
- Flexibility
- Listening skills
Languages
Italian, Spanish
Native language
English
Advanced
C1
Timeline
English Interpreter
Sigep Fiera
2024.01 - 2024.01
Internship Student
Dpointgroup
2023.10 - 2024.12
Barista
Chiringuito Jamboree
2023.06 - 2023.09
Catering Staff Member
Hotel Sea Containers
2022.06 - 2022.12
Home Tutoring Tutor
Myself
2022.01 - 2022.05
Hotel Receptionist
Residence Altomare
2021.06 - 2021.09
Restaurant Receptionist
Pollen Street Social
2020.01 - 2020.09
Shift Leader
Caffe Nero
2018.12 - 2020.01
Waitress
Mercato Italiano
2018.04 - 2018.11
Waitress
Hotel Patrizia Resort
2018.01 - 2018.03
Waitress
Mon Amour
2017.10 - 2018.01
Hotel Receptionist
Hotel Belmar
2017.06 - 2017.09
Brand Promoter
Sky
2017.04 - 2017.05
Waitress
Hotel Novecento
2016.05 - 2016.09
Internship Student
Hotel Villa Eur
2016.02 - 2016.02
Waitress and Barista
Hotel Novecento
2015.05 - 2015.09
Internship Student
Hotel Corallo
2014.12 - 2014.12
Animator
Spiaggia 135-136
2014.06 - 2014.09
Internship Student
Hotel Augustus
2014.03 - 2014.05
Associate of Applied Science - Modern Languages And Cultures
Università Degli Studi Di Urbino
High School Diploma -
Istituto Alberghiero Malatesta