Ailén Gargiulo
Summary
Psychologist with experience in customer service, where I developed an empathetic approach and problem-solving skills. My training allows me to understand needs and manage situations with sensitivity and efficiency, fostering an environment of trust and well-being in both corporate and institutional settings.
Overview
11
11
years of professional experience
Work History
Assistant
Supreme Court of Justice
04.2017 - Current
- Drafted and reviewed documents, reports, and presentations.
- Prepared reports and data summaries as requested.
- Monitored and managed office inventory and supplies.
- Assisted in problem-solving and decision-making processes.
Psychologist
Toka
02.2022 - Current
- Online therapy for Spanish-speaking patients worldwide.
Customer Service Representative
Clienting Group
02.2015 - 04.2017
- Provided customer service through traditional and digital channels.
- Resolved customer inquiries and issues with empathy and efficiency.
- Advised customers on products and services of interest.
- Supported the implementation of quality and customer service policies.
- Provided technical support and managed payments.
Customer Service Representative
Medical Emergencies S.A
03.2014 - 02.2015
- Assisted patients in emergency and urgent situations.
- Prepared reports and call logs.
- Managed collections and followed up on outstanding payments.
- Coordinated with other departments to resolve inquiries.
Education
Bachelor's Degree in Psychology
University of Buenos Aires
12-2021
Skills
- Ability to work independently and in a team
- Empathy and active listening
- Proficiency in customer service standards and practices
- Punctuality, responsibility, and commitment
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Additional Training
- Gestalt Resources for Eating Disorders – Gestalt Association of Buenos Aires (August 2024)
- Personnel Selection and Recruitment – Capacitarte Center (March 2022)
- Gender Identity – Women's Office (May 2021)
Timeline
Psychologist
Toka
02.2022 - Current
Assistant
Supreme Court of Justice
04.2017 - Current
Customer Service Representative
Clienting Group
02.2015 - 04.2017
Customer Service Representative
Medical Emergencies S.A
03.2014 - 02.2015
Bachelor's Degree in Psychology
University of Buenos Aires
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