Alejandra Urrea

• Provide comprehensive legal and administrative support to immigration attorneys and refugee claimants handling cases across Canada and the United States.
• Managed end-to-end preparation of refugee claims for Canadian immigration proceedings, ensuring compliance with legal standards and enhancing case readiness under attorney supervision.
• Coordinated immigration documentation and case submissions through IRCC and USCIS systems, streamlining processes to improve communication and tracking for timely case resolutions.
• Maintained case tracking systems and communication between clients, attorneys, and immigration authorities.
• Assisted clients with preparation for refugee hearings, helping them review testimony, organize documentation, and understand procedural requirements.
• Drafted and organized complex evidence packages for Immigration and Refugee Board (IRB) hearings, effectively compiling country-condition reports, personal testimonies, and supporting documentation to strengthen case presentations.
• Prepared complete refugee claim packages, including personal narratives, affidavits, evidentiary documentation, and structured case submissions.
• Translated and formatted legal and evidentiary documentation from Spanish to English for immigration proceedings.
• Provided trauma-informed support for vulnerable clients while maintaining strict confidentiality standards.

• Delivered remote interpretation services for legal hearings, medical consultations, and business meetings, facilitating understanding among diverse stakeholders.
• Provided translation and interpretation services for international clients in legal, medical, and technical sectors, ensuring clarity and compliance.
• Translated legal, technical, medical, and business documentation, maintaining professional formatting and accuracy for effective communication.
• Managed digital documentation workflows with cloud collaboration tools for secure access.

Selected Key Project & Strategic Impact

• CRM & AI Process Optimization (Monday.com): Spearheaded the end-to-end implementation of Monday.com CRM integrated with native AI automation tools to overhaul the client tracking and follow-up pipeline. Streamlined lead management, reduced response times, and driven a significant increase in client conversions and sales revenue.

Financial Operations, Billing & Payment Oversight

• Managed firm-wide billing operations and client payment records, accurately tracking retainers, installment plans, and transaction logs.
• Enforced financial controls prior to case execution, verifying fee settlements or agreed-upon payment schedules before assigning onboarding files to attorneys.
• Reconciled financial ledgers for high-volume accounts, issuing invoices, auditing accounts, and ensuring seamless communication between the accounting team, intake department, and clients.

Intake Operations & Client Onboarding

• Coordinated client intake operations alongside the Senior Intake Specialist, serving as the operational liaison between incoming international clients, financial verification, and legal teams.
• Guided high-profile clients through initial visa onboarding, explaining requirements, managing expectations for O-1, O-2, and P-1 petitions, and assigning cases to designated attorneys upon payment completion.

Multi-Attorney Legal Support & Complex Case Execution

• Provided direct operational and legal support to 3 immigration attorneys in a high-volume practice, driving the end-to-end execution of complex petitions for internationally recognized talent.
• Drafted and structured O-1, O-2, and P-1 petition packages, authoring legal briefs, support letters, and assembling USCIS-compliant evidentiary binders.
• Conducted in-depth legal research and media analysis (industry awards, press coverage, peer reviews) to satisfy strict USCIS eligibility criteria.

Workflow Optimization & Case Tracking

• Managed case tracking systems, executive calendars, and filing timelines for 3 senior attorneys, overseeing critical deadlines and streamlining communications between attorneys, clients, and external stakeholders.

Legal Operations Manager

Immigration Operations & Case Workflow Management

• Managed daily legal operations for Canadian immigration and refugee law practice, streamlining case lifecycles from initial intake to final submission before the IRB (Immigration and Refugee Board) and IRCC.
• Designed and implemented firm-wide SOPs for evidence gathering, refugee claim filings, and evidentiary package preparation to ensure 100% compliance with Canadian immigration regulations.
• Coordinated interdepartmental workflows between attorneys, legal assistants, and translators to eliminate operational bottlenecks and improve case turnaround times.

Autonomous Execution of Complex Refugee & Court Cases

• Autonomously prepared complex refugee claims end-to-end, independently managing client interviews, country-of-origin research, evidence collection, and legal package assembly with zero supervision.
• Led high-stakes legal translations and evidentiary preparation for sensitive documents submitted to Canadian Courts and Interpol, ensuring absolute legal admissibility and contextual accuracy.

Legal Tech, AI & Intake Automation

• Engineered client intake workflows using Clio and AI tools, automating initial refugee case evaluations, document collection, and data entry to reduce manual administrative tasks.

Team Leadership & Operational Oversight

• Supervised, scheduled, and trained legal support staff, managing workload distribution, inventory control, and quality assurance across all case filings.
• Handled high-level client relations, resolving escalated issues and managing communications with vulnerable immigration clients with empathy and efficiency.

• Delivered trauma-informed interpretation between therapists and Spanish-speaking refugee clients.
• Facilitated effective communication during mental health consultations for refugees.
• Coordinated scheduling and follow-ups for cases, ensuring HIPAA-compliant confidentiality throughout.

• Coordinated multidisciplinary teams to support attorneys in resolving complex asylum and refugee cases, enhancing case outcomes.
• Supported refugee populations and asylum seekers in Canada through non-profit initiatives.
• Managed scheduling and staffing to align resources with operational demands, ensuring effective service provision while controlling labor costs.
• Identified improvement areas and developed strategies that streamlined operations and enhanced service delivery.
• Trained new employees on operational procedures and best practices.
• Conducted performance evaluations to support staff development initiatives.
• Resolved employee conflicts through effective communication and mediation techniques.
• Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
• Prepared documentation compliant with Canadian Immigration and Refugee Board submission standards.
• Supervised translation and interpretation department, ensuring linguistic accuracy in legal documentation.

• Delivered interpretation services for healthcare providers and Spanish-speaking patients.
• Facilitated medical communication via video remote interpretation and over-the-phone interpretation.
• Ensured accurate translations of diagnoses, treatment plans, and medication instructions.
• Educated patients on medical procedures and terminology in their preferred language.
• Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
• Assisted in navigating healthcare systems for non-English speaking patients.
• Maintained confidentiality while handling sensitive medical information.

• Coordinated bilingual communication between government staff and foreign residents.
• Facilitated effective communication between diverse communities and government officials to ensure clarity and understanding.
• Facilitated communication between English-speaking managers and non-English speaking employees.
• Coordinated appointment scheduling and documentation processes to streamline access for residents.
• Translated important documents and materials for public distribution.
• Assisted in resolving conflicts between citizens and governmental departments.
• Collaborated with local organizations to enhance cultural awareness programs, fostering community engagement and integration.
• Supported international residents during the COVID-19 vaccination campaign.