Alejandro Fioretti
Information Systems Engineer
Capital Federal
Summary
Results-driven Project Manager with extensive experience leading Salesforce implementations across multiple industries. Skilled in Agile methodologies, stakeholder management, risk mitigation, and process optimization. Proven ability to drive successful project delivery, align technology with business goals, and enhance team collaboration. Strong technical background with expertise in Salesforce platforms, CRM, and release management. Adept at leveraging these skills to deliver efficient and effective solutions that drive business growth and customer satisfaction.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Project Manager
CloudGaia LLC
03.2021 - Current
- Leading Salesforce B2B Commerce implementation projects, ensuring successful delivery aligned with business objectives.
- Managing cross-functional teams, including Technical Architects, Solution Architects, Developers, and QA engineers, to streamline project execution.
- Overseeing project resource allocation and working closely with the Resource Manager to optimize team assignments and improve efficiency.
- Driving agile project management, ensuring adherence to sprint schedules, backlog prioritization, and continuous delivery of value.
- Facilitating client communication, aligning expectations, and ensuring transparency through weekly status reports, risk assessments, and issue management.
- Identifying and resolving project impediments by collaborating with internal stakeholders, executive leadership, and external teams.
- Leading Knowledge Transfer processes to ensure smooth handovers and business continuity during team transitions.
- Optimizing ways of working, defining project governance, and standardizing reporting formats to improve clarity and efficiency for stakeholders.
- Conducting quarterly business reviews and project retrospectives to drive continuous improvement and long-term strategic alignment.
- Training and mentoring teams on best practices in Salesforce project execution, formal communication, and collaboration strategies.
Sr. Principal Technical Account Manager
Oracle Argentina S.A
08.2019 - 03.2021
- Managed mission-critical operations and aligned technology strategies with business goals.
- Delivered service governance models and ACS (Advanced Customer Support) best practices.
- Handled incident, risk, and problem management to optimize client operations.
- Developed knowledge-sharing initiatives to improve service adoption.
Service Delivery Manager
Gemalto Argentina S.A
08.2018 - 08.2019
- Led IT service management following ITIL best practices (Incident, Change, and Problem Management).
- Oversaw project portfolios, ensuring cost control, budgeting, and strategy execution.
- Improved service quality through process automation and performance monitoring.
Education
Information Systems Engineering - Information Technology
Universidad Tecnológica Nacional
Buenos Aires, CABA 01.2008 - 01.2018
Skills
- Project & Agile Management: Agile (Scrum, Kanban), Stakeholder Management, Risk Mitigation, Governance
- Salesforce & Cloud Technologies: Salesforce Implementations, CRM systems, Copado, Release Management
- Leadership & Communication: Team Coordination, Client Relationship Management, Conflict Resolution
- Process Optimization & Reporting: Business Process Mapping, Performance Metrics, Continuous Improvement
- Technical Expertise: SQL, Object-Oriented Programming (OOP) Fundamentals, Network Configuration
Personal Information
Age: 37
Technology Skills
- Project & Collaboration Tools: Jira (administration), Confluence (administration), BitBucket, GitHub, Copado.
- Enterprise & Business Applications: Salesforce B2B Commerce, CRM systems (Salesforce), Oracle Business Suite.
- Agile & Project Management: Agile methodologies (Scrum, Kanban), Release management, Stakeholder communication, Risk management.
- Development & Database Management: SQL, Object-Oriented Programming (OOP) fundamentals.
- Testing & Quality Assurance: User Acceptance Testing (UAT), Test case validation, Issue tracking.
- IT Infrastructure & Networking: Network configuration, Visual Studio IDE.
Certification
Professional Scrum Master (PSM) - Scrum.org.
Critical thinking, endurance & outdoor activities
- Philosophy & critical thinking – Participation in discussion groups focused on ethics, personal growth, and social progress.
- Running – Regular training for fitness and endurance.
- Mountaineering – High-altitude trekking and outdoor expeditions.
Timeline
Professional Scrum Master (PSM) - Scrum.org.
06-2023
Project Manager
CloudGaia LLC
03.2021 - Current
Sr. Principal Technical Account Manager
Oracle Argentina S.A
08.2019 - 03.2021
Service Delivery Manager
Gemalto Argentina S.A
08.2018 - 08.2019
Information Systems Engineering - Information Technology
Universidad Tecnológica Nacional
01.2008 - 01.2018
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