Alejandro Sardaneta
Little Rock
Summary
I believe that i would be a great fit for the team lead customer care supervisor role because of my professionalism and I follow through on my commitments. I am also a strategic thinker and i feel that i can support the customer care team both bilingual agents and non bilingual agents to serve them accomplish their job and assist them with any problems/ issues. I feel that my Dependability and my ability to work well in a team environment would make me a great candidate for this role.
Overview
8
8
years of professional experience
Work History
Home Retention Specialist
New American Funding
04.2024 - Current
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- outbound contact with borrowers to determine "reason for default", borrower intent, financial ability to repay mortgage, and to identify potential loss migration options/solutions
- Access information in multiple systems to inform borrowers of loan workout terms, important dates and deadlines. Follow-up with borrower to get loan modification agreements signed and closed
- Answer inquiries from borrowers regarding the status of loss mitigation, modification, short sales and foreclosure process.
- handle a variety of customer inquiries, via phone call and written correspondence, regarding the customer's home mortgage
Loss Mitigation Specialist
Flagstar Bank
06.2023 - 03.2024
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
- Ensured compliance with all relevant regulations and guidelines by diligently reviewing loss mitigation documentation and procedures.
Collections
Ally Financial Little Rock
01.2021 - 01.2022
- Documented all accounts accurately, clearly, and concisely, noting the reason for hardship and potential repossession
- Demonstrated commitment to serving customer needs with the ability to problem solve or escalate special circumstances efficiently with insight.
Sales Rep
AT&T
01.2018 - 01.2020
- Implemented consultative sales techniques to generate revenues and exceed sales targets
- Implemented professional sales presentations to creatively communicate product quality and market comparisons
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Education
Majoring in Business innovation and entrepreneurship -
University Of Arkansas at Little Rock
12.2020
High school diploma -
Bryant high school
12.2016
Skills
- Forward thinker
- Ability to work in fast-paced environment
- Proficient in Microsoft and Excel
- Great communication skills
- Bilingual
- Mortgage servicing understanding
- Foreclosure Prevention
- Collections experience
- Loss mitigation
- Income evaluation
- Multitasking
- Attention to detail
Projects
Alexandra's home cleaning service, My own cleaning company in Little Rock AR. We provide residential cleaning services in the surrounding areas.
Timeline
Home Retention Specialist
New American Funding
04.2024 - Current
Loss Mitigation Specialist
Flagstar Bank
06.2023 - 03.2024
Collections
Ally Financial Little Rock
01.2021 - 01.2022
Sales Rep
AT&T
01.2018 - 01.2020
High school diploma -
Bryant high school
Majoring in Business innovation and entrepreneurship -
University Of Arkansas at Little Rock
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