Alex Bennett
Project Manager Service Manager Superintendent General Forman
Monticello
Summary
Focused Superintendent adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing technical and mechanical employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
Work History
Maintenance Superintendent
Optimal Field Services
01.2024 - Current
- Enhanced equipment reliability by implementing preventive and predictive maintenance programs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Contributed to development, implementation, and execution of maintenance programs.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Rolled out improved training programs for maintenance employees.
- Managed efficient teams of up to 10 employees.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Conducted training, licensing, and vehicle inspections for new employees.
- Ensured smooth operations during scheduled shutdowns by meticulously planning and coordinating maintenance activities.
- Streamlined work processes by closely monitoring performance metrics and identifying areas for improvement.
- Developed cost-effective solutions for recurring issues, reducing repair expenses over time.
- Managed budgetary constraints while maintaining top-notch facility conditions through diligent resource allocation.
- Promoted a culture of teamwork and accountability within the maintenance department, fostering a positive work environment for all staff members.
- Coached team members to enhance technical skills and promote professional growth within the department.
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Provided guidance to management regarding project bids for onsite improvements.
- Scheduled and oversaw maintenance, repair and installation activities.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Project Manager
ParFab Field Services
10.2021 - 01.2024
- Developed and initiated projects, managed costs and monitored performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Met project deadlines without sacrificing build quality or workplace safety.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Drove team success through shared vision and recognition of quality performance.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Made decisions independently and collaboratively on work related challenges.
Lead Field Service Technician
Case IH
02.2022 - 10.2022
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Attended hands on training and certification workshops and team meetings to maximize technical knowledge.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Adjusted machine settings to maximize performance and equipment longevity.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Ordered repair and frequently replaced parts and managed inventory of spare parts.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Wrote and revised maintenance procedures.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff and inspected equipment.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
Service Manager
Williams Equipment/New Holland Ag
01.2019 - 02.2021
- Followed up with customers during and after installations to verify satisfaction.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Guided techs on equipment repair, tool usage and equipment operation.
- Trained numerous less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Set and administered department budgets for expenditures, materials and labor.
- Promoted brands of agricultural and industrial equipment, increasing sales and maximizing overall revenue.
- Developed written plans and obtained customer consent to proceed.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and developed personnel to improve safety, employee relations and resolve personal or workplace environmental issues.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth headquarter and field repair operations.
- Supervised staff of eighteen personnel by implementing company policies, protocols, work rules and disciplinary action.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
Lead Field Service Technician
Williams Tractor/New Holland Ag
10.2016 - 01.2019
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Attended certification and hands on workshops and team meetings to maximize technical knowledge.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Adjusted machine settings to maximize performance and equipment longevity.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Created and followed detailed maintenance schedules for agricultural equipment, resulting in increase in equipment lifetime.
- Ordered repair and scheduled service parts and managed inventory of spare parts, reducing costs.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Wrote and revised maintenance procedures.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff and inspected equipment.
- Liaised with internal departments to optimize productivity and efficiency.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
Service Technician
Monticello Diesel And Hydraulics
07.2015 - 10.2016
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Facilitated maintenance team training procedures to align with company standards.
- Performed maintenance duties and safely handled chemicals and solutions.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Demonstrated increased knowledge of company products and equipment.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted team members with industrial equipment troubleshooting and diagnostics.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Efficiently troubleshot and repaired industrial equipment to cut company costs and maximize productivity.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
Operator Foreman
Meek Forestry LLC
07.2013 - 07.2015
- Planned and assigned work according to project needs and individual team member strengths.
- Lead crew of 5 on daily basis.
- Utilized equipment to complete jobs.
- Assisted with equipment startups and machine installation tasks.
- Conducted inspection of in-process or finished product.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Provided on-the-job training to newly hired workers and team members.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Operated trucks, forklifts and other industrial vehicles to transport equipment and products.
- Drafted reports detailing machine production outputs and material quantities.
- Loaded, unloaded and transported heavy materials to designated warehouse locations.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Fed raw materials and components into semi-automated machines according to production needs.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Performed inspections and routine maintenance on equipment.
- Performed quality checks to identify finish discrepancies.
Pipefitter, Boilermaker, Laborer
Performance, Zachry, JV
02.2010 - 01.2013
- Improved workflow with efficient pipe system modifications, including cutting, threading, welding, and soldering components as needed.
- Connected piping systems to water heaters, boilers, pumps and auxillary equipment to complete installations.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Threaded pipes using piping machines.
- Fabricated and installed screw pipe, socket weld pipe, and stainless steel tubing.
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Promoted a safe work environment by adhering to company safety policies and procedures at all times during pipefitting operations.
- Installed new systems and connected piping to existing components by welding, bolting and threading.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Supported fellow team members in their tasks, fostering a collaborative work environment that prioritized both safety and efficiency.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Replaced faulty parts and repaired structural damages to pipes and related components.
- Utilized specialized tools and equipment for precise pipefitting processes, ensuring optimal results for each project.
- Interpreted blueprints, sketches, and specifications for each job.
- Tightened or replaced bolts and gaskets to repair leaks.
- Inspected equipment, structures and materials to identify cause of errors.
- Identified issues and addressed each immediately with job foreman.
- Removed boiler casings, grades, handrails, manhole, and hole covers to facilitate access to boilers or other vessels for repair.
- Used hand signals to notify crane operator to lift components to specific positions.
- Built and repaired process tanks, storage tanks and water treatment tanks.
- Served as a reliable mentor to new hires, providing guidance and support during their onboarding process.
- Dismantled equipment or devices to gain access and remove defective parts or components.
- Operated forklifts, bobcats and track hoes.
- Cleaned and maintained boilers and associated equipment to increase efficiency and performance level.
- Coordinated movement of materials and equipment to job sites.
- Improved fabrication efficiency, integrating new technologies and techniques into daily operations.
- Utilized specialized tools and machinery to complete repairs and installation.
- Ensured operational continuity, quickly responding to and resolving emergency repair situations.
Education
High School Diploma -
Drew Central High School
Monticello, AR 08.1996 - 03.2009
Skills
Project planning and development
Advanced problem solving
Budgeting
Project Management
Performance Evaluations
Logistics Management
Systems Installation, Configuration and Upgrading
Team Bonding
Staff Management
Strategic planning
Project estimation and bidding
Construction management
Timeline
Maintenance Superintendent
Optimal Field Services
01.2024 - Current
Lead Field Service Technician
Case IH
02.2022 - 10.2022
Project Manager
ParFab Field Services
10.2021 - 01.2024
Service Manager
Williams Equipment/New Holland Ag
01.2019 - 02.2021
Lead Field Service Technician
Williams Tractor/New Holland Ag
10.2016 - 01.2019
Service Technician
Monticello Diesel And Hydraulics
07.2015 - 10.2016
Operator Foreman
Meek Forestry LLC
07.2013 - 07.2015
Pipefitter, Boilermaker, Laborer
Performance, Zachry, JV
02.2010 - 01.2013
High School Diploma -
Drew Central High School
08.1996 - 03.2009
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