Alex Grayham
Mountain Home
Summary
Experienced with managing client relationships and offering comprehensive financial guidance. Utilizes customer-centric approach to enhance satisfaction and loyalty. Track record of cross-selling banking products and effectively addressing customer concerns.
Overview
2026
2026
years of professional experience
Work History
Hvac
Wades Heating & Air
- 2 years experience in Hvac
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
Pest Control Technician
Mountain Home Pest Control
- 1 year experience as a pest control technician
- Adhered to most stringent safety procedures when applying chemicals.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
Water operator
Mountain Home East Side Water
- 2 years experience as a license Arkansas State Grade 1 Distributer
- Ensured regulatory compliance by accurately maintaining records and submitting required reports on time.
- Collaborated with team members to optimize system performance and address any operational challenges promptly.
- Increased plant efficiency, performing regular maintenance and troubleshooting equipment issues.
- Improved water quality by conducting routine testing and implementing necessary adjustments to treatment processes.
- Provided exceptional customer service by responding to inquiries regarding water quality or supply concerns in a timely manner.
Retail Specialist 1
First Security Banks
01.2024 - Current
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Initiated cross-selling strategy that significantly increased uptake of additional banking products and services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Education
GED -
Home Schooled
Viola, AR05-2017
Skills
- Sales proficiency
- Customer-focused service
- Creative thinking
- Analytical thinking
- Financial services
- Financial advising
- Cash management
Timeline
Retail Specialist 1
First Security Banks
01.2024 - Current
Hvac
Wades Heating & Air
Pest Control Technician
Mountain Home Pest Control
Water operator
Mountain Home East Side Water
GED -
Home Schooled
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