Alex Lowe
El Dorado
Summary
Accomplished IT Team Lead at EDP Solutions, adept in network administration and problem-solving, significantly enhanced system efficiency and customer satisfaction. Expert in software development and technical troubleshooting, consistently delivering projects that exceed employer expectations. Demonstrated leadership in coordinating cross-functional teams to achieve business goals.
Overview
2
2
years of professional experience
Work History
IT Team Lead
EDP Solutions
12.2023 - Current
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
Computer Science Intern
TellCo Europe SAQL
06.2024 - 08.2024
- Performed tests of prototypes and final products.
- Investigated available resources to develop more useful project plans.
- Conducted research to uncover trends in customer behavior.
- Built automation flows using Zapier to automate the process of storing survey responses into appropriate cloud storage folder based on country location of survey taker.
- Built survey systems using logic processes using ZOHO Survey.
Stocking Lead
Walmart
12.2022 - 12.2023
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Inspected merchandise for quality, variety and safety against specifications.
- Kept department operating in line with management objectives by translating directions into actionable policies at employee level.
Education
Bachelor Of Science - Computer Science And Programming
Colorado State University
Fort Collins, CO08.2024
Skills
- Network Administration
- Software Development
- Customer Support
- Business Analysis
- Technical Troubleshooting
- Computer Diagnostics
- VoIP Installation
- Component Replacement
- Hardware Configuration
- Project Coordination
- TCP/IP
- Software diagnosis
- Microsoft Windows and Office
- Problem-Solving
- Computer System Diagnostics Software
- Hardware diagnostics
- MySQL
- Error Detection
- Java programming
- Object-Oriented Programming
- Python Programming
- C Programming Language
- Android development
Timeline
Computer Science Intern
TellCo Europe SAQL
06.2024 - 08.2024
IT Team Lead
EDP Solutions
12.2023 - Current
Stocking Lead
Walmart
12.2022 - 12.2023
Bachelor Of Science - Computer Science And Programming
Colorado State University
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