Alex Nicolás Maggi

• Teaching tailor-made English courses to adults, teenagers and children. Alternating between part-time and full-time.
• Creation of learning content, innovating with a variety of dynamic techniques to facilitate language acquisition.
• Specific courses preparation for adults to sit for international exams (TOEFL, IELTS, PET, FCE, CAE).

Facilitator of Spiritual Workshops about the Law of Time and 13 Moon/28 Day Calendar, both in Spanish and in English.

Generated engaging presentations and social dynamics to facilitate knowledge.

• Provided Tier 3 support to MVS Mainframe, Linux and Unix infrastructures by managing and resolving incidents and implementing change tickets.
• Vast knowledge of SNA and TCPIP protocols, WAN and LAN networking, Mainframe security (RACF), Virtual Machines (VMs), ITIL and Agile Methodologies.

• Troubleshooting of Mainframe, VTAM, SNA and TCPIP connectivity issues.
• Handling incident records, providing support by email, conference calls and chats to multiple accounts.
• Working with ITIL and Agile methodologies.

• Training leader in the Problem & Change area. I took part in a large project to train 2,500 people (from different areas of the company) in best practices processes. Co-lead with Janet Elder.
• Tasks included preparation, coordination, logistics and setting up of oral conferences in both English and Spanish with between 50 and 100 people attendance per day.

• Facilitator of welcoming, communication and internal processes workshops for the company's new hires.
• Designing of material for workshop content, creation of power-point presentations with active exercises and engaging group dynamics, sending invitations, registering attendance and logistics coordination.

• Development and coordination of a mandatory course for the entire Problem & Change area (120 persons) in Microsoft Excel education. Leading a working group of 4 people.
• The project was developed in three stages: development of the material, logistics and education itself.