Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Sigala

Rogers

Summary

Dynamic and results-driven professional with extensive experience in customer service and technical support at Walmart. Proven ability to enhance customer satisfaction through effective problem-solving and timely resolutions. Skilled in managing logistics and installations, demonstrating strong attention to time management and a positive attitude in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Installation Technician

Galaxy Home Recreation
07.2025 - 01.2026
  • Installed Outdoor goods such as Hottubs, Saunas, and Pool tables throughout Missouri, Oklahoma, and Arkansas.
  • Resolved customer inquiries regarding product features and installation procedures effectively.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.

Online Grocery Associate

Walmart
08.2024 - 07.2025
  • Managed online grocery order fulfillment to ensure timely delivery and customer satisfaction.
  • Assisted in Areas of the store that were low in staffing.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Skilled Laborer

Jack Wills
05.2022 - 11.2023
  • Collaborated with team members to ensure timely project completion and adherence to quality standards.
  • Conducted routine maintenance checks on tools and equipment, minimizing downtime during operations.
  • Managed projects and logistics to ensure customers had complete orders and were satisfied with delivery.

Field Support Specialist

Walmart ISD
11.2019 - 05.2022
  • Provided technical support for hardware and software issues, ensuring timely resolutions for end-users.
  • Conducted system diagnostics to identify and troubleshoot network connectivity problems effectively.
  • Collaborated and Engaged with cross-functional teams via. xMatters, Zoom, and Slack.
  • Responsible for identifying trends in our Service Now ticket que


Customer Service Associate

Walmart
07.2018 - 11.2019
  • Processed transactions efficiently using point-of-sale systems to ensure accurate billing and customer satisfaction.
  • Resolved customer complaints by identifying issues and implementing effective solutions in a timely manner.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Bentonville High School
Bentonville, AR
05-2018

Skills

  • Customer service
  • Results Driven
  • Positive Attitude
  • Attention to Time Management

Timeline

Installation Technician

Galaxy Home Recreation
07.2025 - 01.2026

Online Grocery Associate

Walmart
08.2024 - 07.2025

Skilled Laborer

Jack Wills
05.2022 - 11.2023

Field Support Specialist

Walmart ISD
11.2019 - 05.2022

Customer Service Associate

Walmart
07.2018 - 11.2019

High School Diploma -

Bentonville High School
Alex Sigala