Alexandria Burnett
White Hall,AR
Summary
Adaptable, skilled worker with prompt learning abilities. Adept at working in high-traffic office environments and excel in leadership and team settings.
Personable and analytical professional, well-suited for roles requiring strong attention to detail and excellent communication skills. Possesses foundational understanding in tax regulations and accounting principles, coupled with proficiency in financial software and data entry. Prepared to streamline tax preparation processes and ensure compliance, enhancing client satisfaction and accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
America's Car-Mart
06.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
Licensed Retail Agent, Claims FNOL Representative II
National General Insurance Company
02.2020 - 01.2024
- Administering product sales including cross selling, ancillary products, and policy retention
- Orchestrating/participating in marketing events for multiple business units
- Balancing cash drawer/ petty cash daily
- Business to business marketing
- Promoting brand awareness
- Assisting DSM with new store grand openings
- Accomplish/exceeding sales monthly targets within the business unit
- Ordering of BU office supplies
- Outbound/Inbound call customer service/leads
- Adhere and maintain to strict adherence
- High level call center volume calls
- Prepare initial claim reports via Epic for auto and home including Premier clients for all states applicable
- Maintain First Notice of Loss information, assist/route customers in roadside and accident scene recovery
Receptionist
Auto Credit Xpress
09.2018 - 02.2020
- Provide friendly atmosphere to current and potential customers
- Answer multi-line phone system with transfers
- Secure and track monies collected from customer payments and insurance claims
- Produce and explain customer contracts for leased vehicles
- Respond to online sale inquiries
- Bank deposits
Office Manager
Mega Autoplex of Little Rock LLC
02.2014 - 08.2018
- Oversee day-to-day office operations
- Manage five (5) employees
- Provide customer service to new and existing patrons
- Maintain new vehicle inventory and knowledge of vehicle's condition
- Secure and track monies collected from customer payments
- Assist in vehicle repossession of delinquent customers
- Produce customer contracts for leased vehicles
- Secure title and registration paperwork for all vehicles owned by the company
- Establish relationships with customers to increase sales, business referrals, and repeat business
- Generated over $2 million in revenue
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Tax Preparer
Liberty Tax Service
12.2009 - 04.2014
- Prepared federal and state income taxes for clients/businesses
- Provided services and assistance for tax amendments, corrections, and questions
- Maintained office and administrative duties when not assisting others
Sales Consultant
Haverty's Furniture
09.2013 - 01.2014
- Sold in stock and custom order furniture with warranties
- Assisted in tracking and maintaining business inventory
- Achieved monthly sales goal of $30,000 min
Education
Business
Pulaski Technical College
North Little Rock, ARHigh School Diploma -
Little Rock Central HighSchool
Little Rock, AR06-2006
Skills
- Organization skills
- Office management
- Telephone skills
- CRM proficiency
- Document preparation
- Office administration
- Data entry proficiency
- Client relationship building
- Customer and client relations
- Product and service sales
- Local, state, and federal tax returns
Certification
- AR, Personal Lines/ Life/ Motor Club, #19436456
- TN, Personal Lines/Life, #3001411839
- TX, Personal Lines, #2573414
- TX, Life, #2650254
Licenses
Arkansas Producer License #19436456
Personal lines, Life, Motor Club
Texas Personal Lines #2573414; Life # 2650254
Tennessee Personal Lines, Life # 3001411839
Timeline
Office Manager
America's Car-Mart
06.2024 - Current
Licensed Retail Agent, Claims FNOL Representative II
National General Insurance Company
02.2020 - 01.2024
Receptionist
Auto Credit Xpress
09.2018 - 02.2020
Office Manager
Mega Autoplex of Little Rock LLC
02.2014 - 08.2018
Sales Consultant
Haverty's Furniture
09.2013 - 01.2014
Tax Preparer
Liberty Tax Service
12.2009 - 04.2014
- AR, Personal Lines/ Life/ Motor Club, #19436456
- TN, Personal Lines/Life, #3001411839
- TX, Personal Lines, #2573414
- TX, Life, #2650254
Business
Pulaski Technical College
High School Diploma -
Little Rock Central HighSchool
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