Alexis Clayton
Russellville
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment. I will be an asset to Adapt Health due to my knowledge of the inner workings of our company and my already strong relationship with many local referrals.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Adapt Health
04.2024 - Current
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Process orders, gather necessary documents, contact referrals if needed, to update records to adhere to insurance requirements
Broker Sales Representative
Little John Trucking Company
02.2023 - 04.2024
- Negotiated favorable terms for clients during transactions, securing advantageous deals and fostering long-term loyalty.
- Provided exceptional customer service by promptly addressing inquiries or concerns from both existing and potential clients.
- Managed multiple accounts simultaneously while maintaining attention to detail and accuracy in all transactions.
- Expanded customer base through consistent outreach efforts and relationship building with potential clients.
- Answered inquiries and provided information to companies, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Customer Service Representative
Chambers Bank
06.2021 - 02.2023
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Coordinated with other departments to address and solve complex customer issues.
- Identified and resolved discrepancies and errors in customer accounts.
Optician
Diaber Vision Care
03.2018 - 06.2021
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Performed basic vision testing for new patients.
Education
Associate of Arts -
Arkansas Tech University
Russellville, AR05-2018
High School Diploma -
Pottsville High School
Pottsville, AR05-2016
Skills
- Advanced computer skills including proficiency in Brightree, OTL, 8x8, and Microsoft programs
- Knowledge in insurance required documentation for all equipment
- Good communication skills
- Building rapport
- Critical thinking
- Paperwork processing
- Order processing
- Product education and knowledge
- Prioritization
- Conflict resolution
Timeline
Customer Service Specialist
Adapt Health
04.2024 - Current
Broker Sales Representative
Little John Trucking Company
02.2023 - 04.2024
Customer Service Representative
Chambers Bank
06.2021 - 02.2023
Optician
Diaber Vision Care
03.2018 - 06.2021
Associate of Arts -
Arkansas Tech University
High School Diploma -
Pottsville High School
Similar Profiles
Destin HoltzclawDestin Holtzclaw
Respiratory Care Technician at Adapt HealthRespiratory Care Technician at Adapt Health
Keyon WilliamsKeyon Williams
Medical Equipment Technician at Adapt HealthMedical Equipment Technician at Adapt Health
Joel ElmborgJoel Elmborg
Mail Order Pharmacist at Adapt HealthMail Order Pharmacist at Adapt Health
Brentlie McEntireBrentlie McEntire
Team Member at WalmartTeam Member at Walmart
Clarissa SealsClarissa Seals
Sales / Customer Success Specialist at Prime Marketing INCSales / Customer Success Specialist at Prime Marketing INC