Alexis Copeland
Greenbrier
Summary
Dynamic professional with a proven track record at Dillard's Fulfillment Center, excelling in customer service and complex problem-solving. Recognized for enhancing team productivity and achieving sales targets through strategic relationship building. Adept at training new hires and optimizing processes, ensuring operational efficiency and exceptional service delivery.
Key skills in problem-solving and attention to detail, eager to learn and develop in collaborative environment. Brings background in customer interaction and time management, with focus on meeting deadlines and maintaining high-quality standards. Ready to use and develop strong analytical and communication skills in Creative Associate roles.
Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
Tractor Supply DC
10.2024 - Current
- Operated warehouse equipment, ensuring safety and efficiency in daily tasks.
- Assisted in inventory management, maintaining accurate stock levels and organization.
- Collaborated with team members to streamline operational processes and improve workflow.
- Monitored product quality, identifying discrepancies and reporting issues promptly.
- Supported training initiatives for new associates, fostering a collaborative work environment.
- Executed order fulfillment processes, ensuring timely delivery of products to retail locations.
- Maintained cleanliness and organization of work areas to meet health and safety standards.
- Engaged in ongoing learning of company policies and procedures to enhance job performance.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Associate
Dillard's Fulfillment Center
06.2024 - 10.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Achieved significant savings by renegotiating vendor contracts, focusing on mutual benefits.
- Conducted detailed market research to identify emerging trends, influencing product development direction.
- Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Spearheaded successful marketing campaign, creatively utilizing social media platforms.
Waitress Trainer
IHOP
04.2024 - 07.2024
- Trained new waitstaff on menu knowledge and customer service protocols.
- Developed training materials to enhance onboarding processes for incoming employees.
- Monitored performance of trainees, providing constructive feedback to improve skills.
- Implemented role-playing scenarios to simulate high-pressure dining situations during training sessions.
- Coordinated with management to identify training needs and adjust programs accordingly.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Certified Nursing Assistant
Conway Human Development Center
10.2023 - 02.2024
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and organization of patient care areas to ensure safety.
- Supported the implementation of care plans by documenting patient progress accurately.
- Collaborated with healthcare team members to provide holistic patient care.
- Adapted quickly to changing environments and patient needs during shifts.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
High School Diploma -
Greenbrier High School
Greenbrier, AR05-2023
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Cash handling
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Oral communication
- New hire training
Certification
- Forklift Training - 1 Year
- First Aid and CPR - 5 years
Languages
Spanish
Limited Working
English
Native or Bilingual
American Sign Language
Professional Working
Interests
- Graphic Design
- Acting and Theater
- Interior Design
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- I have a passion for photography and editing photos
- Creative Writing
- Photography
- Video Gaming
- Web Development and Design
- Virtual Reality
- Design and Build Websites
Timeline
Associate
Tractor Supply DC
10.2024 - Current
Associate
Dillard's Fulfillment Center
06.2024 - 10.2024
Waitress Trainer
IHOP
04.2024 - 07.2024
Certified Nursing Assistant
Conway Human Development Center
10.2023 - 02.2024
High School Diploma -
Greenbrier High School
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