Alexis Jacques
Bryant
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2
2
years of professional experience
Work History
Server
YaYa’s Euro Bistro
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Alley Oops
10.2023 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Head Hostess
Table 28
05.2023 - 07.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
Education
Associate Degree In Liberal Arts And Sciences - Nursing
Pulaski Technical College
North Little Rock, ARHigh School Diploma -
Joe T. Robinson High School
Little Rock, AR05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Team collaboration
- Order accuracy
- Supply restocking
- Suggestive selling
Timeline
Server
YaYa’s Euro Bistro
07.2024 - Current
Server
Alley Oops
10.2023 - Current
Head Hostess
Table 28
05.2023 - 07.2024
Associate Degree In Liberal Arts And Sciences - Nursing
Pulaski Technical College
High School Diploma -
Joe T. Robinson High School
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