Alexis Rogers
North Little Rock
Summary
Dedicated customer service professional recognized for providing exceptional experiences and resolving needs with accuracy, empathy, and efficiency. Brings leadership experience guiding team members, supporting daily operations, and reinforcing high service standards. Valued for strong interpersonal skills, reliability, and the ability to adapt quickly while maintaining a positive, solutions-oriented approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Airline Passenger Lead Assistant
ABM Industries
02.2025 - Current
- Assisted passengers with check-in procedures, ensuring a smooth and efficient experience.
- Coordinated luggage handling and ensured timely delivery to designated areas.
- Provided information on flight schedules, gate changes, and airline policies to enhance customer satisfaction.
- Reduced boarding and deplaning times through efficient wheelchair assistance and prompt communication with airline staff.
- Increased customer satisfaction ratings through personalized attention and genuine care for each passenger''s wellbeing.
- Exceeded customer expectations with prompt and accurate responses to inquiries regarding flight details, gate locations, and other travel-related information.
- Enhanced passenger experience by providing exceptional customer service and addressing individual needs.
- Promoted a positive working environment by collaborating effectively with fellow Passenger Assistants and airline personnel.
- Expedited airport navigation for passengers by guiding them through security checkpoints, terminal transfers, and baggage claim areas.
- Mentored junior assistants, promoting professional development and skill enhancement within the team.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted with new hire processing and existing training programs.
Work From Home Agent/Accident Case Manager
Everise
06.2020 - 02.2025
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Collaborated with dispatchers for smooth coordination, resulting in faster response times and improved service quality.
- Answered roadside assistance calls for tows and other vehicle support.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Chat Advisor
Aston Carter
03.2017 - 02.2020
- Handled sensitive customer information securely while adhering to strict confidentiality guidelines.
- Proactively identified areas of improvement within the chat support department, leading to enhanced efficiency and effectiveness.
- Efficiently navigated internal systems while actively engaging with customers, resulting in seamless multitasking abilities.
- Provided detailed documentation of chat interactions to enhance record keeping and facilitate future communications with customers.
- Identified opportunities for upselling or cross-selling during chat interactions, driving revenue growth.
Education
Graduate Certificate - Medical
Phlebotomy Training Specialists
Little Rock, AR03.2025
Graduate Certificate - Trucking
Worldlink Truck Driving Academy
North Little Rock, AR02.2024
High School Diploma -
Hall High School
Little Rock, AR05.2013
Skills
- Typing speed
- Phone etiquette
- Goal oriented
- Aegis CRM
- Appointment scheduling
- Call handling
- LiveChat messaging
- 52 wpm typing speed
- Patient identification
- Venipuncture
- Medical terminology
- Butterfly venipuncture
- Order of draw
- Venipuncture technique
- Communication
- Active listening
- Call center experience
- Client relations
- Scheduling
Certification
•Certificate Of Completion- Class A Commercial Driver’s License
•Certificate Of Completion- Certified Phlebotomy Technician
Timeline
Airline Passenger Lead Assistant
ABM Industries
02.2025 - Current
Work From Home Agent/Accident Case Manager
Everise
06.2020 - 02.2025
Chat Advisor
Aston Carter
03.2017 - 02.2020
Graduate Certificate - Medical
Phlebotomy Training Specialists
Graduate Certificate - Trucking
Worldlink Truck Driving Academy
High School Diploma -
Hall High School