Alexis Stansberry

I started out as a waitress at this small business. At times we had up to 3 locations and I would go where I was needed at the time. I shortly became the only waitress and one location and the job duties there included table service waitressing and being the sole cashier. I was also in charge of keeping up with sales for the day/week and deducting tips and petty cash from the cash drawer and keeping up with it all. When we closed this location and opened another one I was in charge of it completely from before we opened, I helped set up the restaurant in the way I thought would be most effective and efficient, I started social media for the new restaurant along with taking over for the existing restaurants. Working in a small business I had to learn how to work as a team with the kitchen that made sense for us and the way we operated not a way that was layed out for us. Some of my suggestions were implemented in the other locations because when I was needed there it would show how efficient I was in connecting with a kitchen that spoke English as a second language. I would have to put in orders to our suppliers and do inventory, as well as set up work orders for our regular maintenance. I did that at the restaurant I was running at the time and another one. After I got the second location up and running and generating profit I went back to working at all three restaurants. I worked just under the owner of the company and he stayed at our main location 95% of the time so I would go where I was needed. I had regular customers at all locations that would always ask for me and some that knew my schedule and would come across town to the restaurant I was at just to be waited on by me. I have learned about all the different facets of running a business in my time here.

• Provided leadership during times of organizational change or crisis situations.
• Trained employees on additional job positions to maintain coverage of roles.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Monitored staff performance and addressed issues.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Analyzed market trends and competitor activity to inform business strategy.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Led a team of XX employees, ensuring high productivity and excellent customer service.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Coordinated travel arrangements including flights, accommodations, and transportation.
• Researched travel options and updated clients on industry trends and promotions.
• Organized documentation for visas, passports, and other travel requirements.
• Facilitated communication between clients and service providers throughout the booking process.
• Maintained accurate records of client preferences and special requests for future trips.
• Assisted customers with travel inquiries and reservations, including flights, hotels, car rentals, and cruises.
• Researched new destinations for potential clients based on their interests and budget requirements.
• Processed payments from customers using a variety of payment methods such as cash, check or credit cards.
• Updated client records in the database after each transaction to ensure accuracy of data.
• Maintained up-to-date knowledge of airlines' rules and regulations for domestic and international travel.
• Responded promptly to customer emails and phone calls regarding bookings or special requests.
• Facilitated communication between clients and vendors when disputes arose over refunds or additional fees charged.
• Asked open-ended questions to best understand client needs and determine best travel offerings.
• Conducted destination research to offer clients insightful travel advice and recommendations.
• Tracked client travel preferences and history to provide tailored travel advice.
• Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
• Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
• Assisted organizational efforts by filing, entering data and answering phones.
• Maintained front desk to provide positive first impression.
• Answered phones and routed voicemails to respective employees.
• Coordinated support to facilitate general office operations.
• Received and distributed mail, letters and packages.
• Reviewed and approved vendor invoices.
• Greeted guests and vendors to assist in navigating space.
• Stocked inventory and ordered office and kitchen supplies.
• Monitored office services mailbox for business support needs and requests.