Alexsia Wright
Bryant
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Service Representative
Fidelity Investment Services
Little Rock
07.2024 - Current
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services available.
- Resolved customer complaints through effective communication and problem-solving.
- Processed loan applications and verified financial documentation efficiently.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
Customer Service Representative
Envoy Airlines
Little Rock
07.2022 - 07.2024
- Assisted customers with flight inquiries and booking changes.
- Resolved passenger complaints and provided timely solutions.
- Coordinated with team members to ensure efficient service delivery.
- Managed check-in processes for departing flights smoothly.
- Educated passengers on airline policies and procedures.
Education
Little Rock Central High School
Little Rock, ARSkills
- Transaction processing
- Customer relationship management
- Conflict resolution
- Time management
- Team coordination
- Problem solving
- Attention to detail
- Relationship building
- Effective communication
- Service delivery
- Process optimization
- Decision making
- Leadership development
Timeline
Customer Service Representative
Fidelity Investment Services
07.2024 - Current
Customer Service Representative
Envoy Airlines
07.2022 - 07.2024
Little Rock Central High School