Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Alexus Lambert

Little Rock

Summary

Results-driven customer service professional with extensive experience in delivering exceptional support and enhancing client satisfaction. Recognized for maintaining a poised and positive demeanor in fast-paced environments, while effectively managing multiple tasks. Committed to ongoing professional development to consistently elevate company representation and client engagement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Centers of Youth and Families
Little Rock
02.2023 - Current
  • Influenced patients' behavior with interaction, counseling or instruction.
  • Provided emotional support to clients and patients dealing with difficult situations.
  • Administered oral medications following physician's prescriptions and instructions.
  • Completed daily client rounds and tracked client movements.
  • Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Documented behavioral incidents to keep accurate records.
  • Maintained accurate and detailed records of patient care, condition, progress, and concerns.

Patient Access Representative (PRN)

UAMSS
Little Rock
09.2022 - 11.2023
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with scheduling outpatient appointments.

Patient Financial Services Representative

Baptist Medical Center
Little Rock
10.2022 - 09.2023
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Processed payments accurately and efficiently in a timely manner.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Contacted third party payers regarding unpaid claims or denied claims for further investigation and resolution.
  • Verified eligibility for patients prior to appointment scheduling.
  • Utilized various software and tools to streamline processes and optimize performance.

Phlebotomist

Baptist Medical Center
Little Rock
05.2017 - 10.2022
  • Verified collection orders and communicated discrepancies to nurses.
  • Demonstrated proficiency in using a variety of collection techniques and equipment.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Maintained accurate records of collected specimens and test results.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Educated patients on proper blood draw techniques.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Adhered to HIPAA guidelines regarding patient privacy.

Skills

  • Effective Patient Management
  • Detailed Documentation Practices
  • Insurance verification
  • Patient scheduling
  • Customer Engagement
  • Confidentiality compliance
  • Effective communication
  • Problem solving
  • Adaptability and flexibility
  • HIPAA compliance
  • Microsoft Office Suite
  • Computer proficiency

Certification

  • Pharmacy Technician
  • Phlebotomy

Timeline

Behavioral Health Technician

Centers of Youth and Families
02.2023 - Current

Patient Financial Services Representative

Baptist Medical Center
10.2022 - 09.2023

Patient Access Representative (PRN)

UAMSS
09.2022 - 11.2023

Phlebotomist

Baptist Medical Center
05.2017 - 10.2022

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Alexus Lambert