Alex Baca
Rogers,AR
Summary
Proven IT professional with a track record of enhancing efficiency at Outdoor Cap through adept troubleshooting and system improvements. Excelled in network support and customer service, significantly reducing downtime and elevating user satisfaction. Skilled in Windows administration and technical troubleshooting, demonstrating strong problem-solving and organizational abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technical Support Intern
Outdoor Cap
08.2022 - Current
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Audio/Video support – Chrome cast, apple tv, Zoom, town hall-meetings, projectors, Teams
- Network troubleshooting – cabling, wireless, DHCP, Static IP
- System and Security Administration – Office 365, Active Directory, Crowd Strike (end point security
Crew Member
Chick-fil-A
11.2020 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School -
Rogers High School
Rogers, AR05.2024
Skills
- Network support
- Windows administration
- Remote Support
- Help Desk Experience
- Software Installation
- Wireless Networking
- Technical Troubleshooting
- Attention to Detail
- Active Directory
- Office 365/intune
- Vender Contracts
- Okta Administration
- Asset Inventory
- Excellent Customer service
- AWS
- Problem solving
- Organization skills
- Server Support
- Windows 7,10,11
- Organizational skills
- Server Support
- Software Updates
Certification
OSHA 10
OSHA 30
NCCER
Timeline
IT Technical Support Intern
Outdoor Cap
08.2022 - Current
Crew Member
Chick-fil-A
11.2020 - 08.2022
High School -
Rogers High School
OSHA 10
OSHA 30
NCCER
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