Alexxus Brown
Hot Springs
Summary
Skilled Help Desk Intern with background in IT support and customer service. Demonstrates strength in problem-solving, communication, and technical troubleshooting. Consistently contributes to team success by ensuring seamless operation of technology resources. Committed to enhancing user experience and improving system functionality.
Overview
2
2
years of professional experience
Work History
IT Help Desk Intern
National Park College
Hot Springs
08.2025 - Current
- I’ve helped read tickets through Jira and solve technical problems all over campus.
- I helped install cameras in the new dorm, and update computer rooms to windows 11.
- How to manage firwalls through
- Assisted in troubleshooting hardware and software problems effectively.
- Provided technical support to students and staff for IT-related issues.
- Documented user inquiries and resolutions in the help desk system.
- Conducted routine maintenance on computers and peripherals as needed.
- Maintained inventory of IT supplies and equipment for efficient operations.
Barista
Oaklawn Racing & Gaming
hot springs
05.2023 - Current
- Assisted customers in selecting products and answering questions.
- Prepared high-quality espresso beverages following established recipes.
Education
Associates - Cybersecurity and Networking
National Park College
Hot Springs, AR05.2026
High school Diploma -
Fountain Lake Charter School
Hot Springs, AR05.2023
Skills
- Budget Management
- Excel
- Hyper-v and Virtual Machines
- C
- AWS
- Threat Analysis & Mitigation
- NMaps
- PowerPoint
- Python
- Networking
- Critical thinking
- Data Analyst
- Network troubleshooting
- Technical support
- System maintenance
- Customer service
Projects
Book Library Code, Developed a C++ program for library management, enabling users to access, add, and remove books within the system. Implemented a structured approach using vectors to efficiently store book records and streamline data handling.
Coursework
- Security Pro
- Machine Learning
- Windows Client OS
- Network Pro
- Introduction to Cybersecurity
- PC Hardware and Maintenance
- Computer Science
- Information Systems
- Computer Law and Ethics
- Linux Pro
- Office Pro
- Excel Pro
- Server 1
Timeline
IT Help Desk Intern
National Park College
08.2025 - Current
Barista
Oaklawn Racing & Gaming
05.2023 - Current
Associates - Cybersecurity and Networking
National Park College
High school Diploma -
Fountain Lake Charter School
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