Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Timeline
Generic

Aliah R. Wallin

Little Rock,AR

Summary

Dedicated and results-driven Senior Personal Banker with a proven track record of excellence in financial services. Currently advancing towards a supervisory role, leveraging extensive experience in cash handling, check negotiation, business development, and delivering unparalleled customer service. Adept at cultivating and nurturing relationships, particularly with Job Corps, while showcasing strong marketing skills to promote account openings and financial products. Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.

Overview

5
5
years of professional experience

Work History

Senior Personal Banker

First Convenience Bank
07.2023 - Current
  • Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
  • Streamlined account opening processes for improved efficiency and reduced waiting times.
  • Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.
  • Managed high-net-worth clients, ensuring their financial goals were met with tailored banking services.
  • Strengthened client relationships through consistent follow-ups and proactive communication.
  • Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
  • Developed strategies to acquire new clients, expanding the bank''s customer base and market share.
  • Mentored junior personal bankers, sharing industry knowledge and best practices for career development.
  • Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
  • Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
  • Improved client retention rates by maintaining open lines of communication and addressing concerns promptly.
  • Navigated challenging economic conditions, effectively managing risk while meeting sales targets consistently.
  • Participated in community outreach events to promote the bank''s brand and foster local business partnerships.
  • Optimized operational efficiency within the branch by implementing process improvements and updating internal procedures as needed.
  • Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.

Receptionist

Great Clips
12.2022 - 03.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Crew Member

Moe’s Southwest Grill
05.2022 - 06.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Waitress

Gautreaux
09.2018 - 01.2020
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Education

High School Diploma -

Dayton High School
Dayton, TX
05.2018

Skills

  • Strong attention to detail
  • Ability to work in fast-paced environments
  • Exceptional customer service
  • Punctual and hardworking
  • Teamwork and collaboration
  • Detail-oriented and reliable
  • Quick learner
  • Strong problem-solving skills
  • Warm and professional client greeting
  • Appointment scheduling and management
  • Reception area and lobby maintenance
  • Proficiency in office equipment operation (printers, POS systems)
  • Excellent verbal, phone, and email communication
  • Problem-solving skills
  • High standards of professionalism and appearance
  • Cash Handling
  • Check Negotiation
  • Relationship Building
  • Business Development
  • Customer Service Excellence
  • Marketing and Promotion
  • Financial Product Knowledge
  • Client Relationship Management
  • Sales Expertise
  • Customer Interaction
  • Customer Inquiries
  • Branch Operation
  • Personal Advising
  • Teller Transactions
  • Account Services
  • Banking

Accomplishments

  • Achieve Business Development through effectively helping build a relationship with Job Corps by providing financial literacy to students.

Affiliations

Currently in the process of transitioning to a supervisory role, demonstrating leadership skills and a commitment to personal and professional growth. Engaged in ongoing training programs to stay updated on industry regulations, product knowledge, and customer service best practices.

Additional Information

  • Spearheaded cash handling operations with precision, ensuring accuracy and compliance with banking regulations. Negotiated checks and processed financial transactions with a keen eye for detail, minimizing errors and discrepancies. Developed and maintained strategic relationships with Job Corps, fostering trust and facilitating seamless financial services for their members. Consistently provided top-tier customer service, exceeding client expectations and establishing a reputation for excellence within the branch. Conducted effective marketing campaigns to both new and existing customers, promoting various banking products and services to drive business growth. Key Achievements: Successfully increased branch revenue through targeted marketing initiatives and upselling strategies. Instrumental in implementing streamlined cash handling procedures, reducing errors and improving overall operational efficiency. Established a solid rapport with Job Corps, resulting in increase in account openings and financial transactions.

Timeline

Senior Personal Banker

First Convenience Bank
07.2023 - Current

Receptionist

Great Clips
12.2022 - 03.2023

Crew Member

Moe’s Southwest Grill
05.2022 - 06.2022

Waitress

Gautreaux
09.2018 - 01.2020

High School Diploma -

Dayton High School

Similar Profiles

CREATE PROFILE
Aliah R. Wallin