Alicia Costa
Siloam Springs
Summary
Dependable Human Resources Manager with a proven track record in organizational excellence and time management. Expertise in managing employee records with a strong emphasis on accuracy and efficiency, ensuring seamless HR operations. Skilled in supporting various HR functions, including benefit management, onboarding, Payroll, and compliance with company policies. Thrives in both individual and team environments, demonstrating adaptability to diverse processes while driving alignment with company objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Kimbel Mechanical Systems
09.2023 - Current
- Oversaw employee benefits programs, compensation structures, and payroll coordination
- Oversaw administration of employee benefits and Family and Medical Leave Act (FMLA) compliance.
- Developed and implemented benefits programs enhancing employee well-being and retention.
- Maintained HRIS systems and ensured accuracy of employee records and reporting
- Assisted with onboarding processes for new hires to facilitate smooth integration into company culture.
- Coordinated termination processes, ensuring effective communication between departments to support transitioning employees.
- Processed payroll information including taxes, garnishments, benefits deductions.
- Compiled weekly Davis Bacon reports to ensure compliance with labor regulations.
Payroll Coordinator/Accounts Payable
Kimbel Mechanical Systems
11.2018 - 09.2023
- Processed weekly payroll for over 700 employees, ensuring accuracy and compliance with regulations.
- Executed payroll processing for subcontractors, ensuring accuracy and timely payments.
- Assisted with auditing processes related to payroll.
- Conducted employment verifications to confirm worker status and eligibility.
- Processed vendor invoices for timely payment and record-keeping.
- Reviewed and processed inventory invoices for accuracy, contributing to timely financial reporting.
- Reconciled supplier statements to ensure accuracy of transactions.
Loan Specialist
Williams Tractor
08.2017 - 11.2018
- Reviewed credit reports and assessed borrower creditworthiness to facilitate optimal loan approvals.
- Assisted customers in understanding loan products and terms available.
- Processed in-house loans
- Collected payments from borrowers on past due accounts and established structured payment plans.
- Resolved customer inquiries and issues to enhance service satisfaction.
- Balanced cash register at end of shift to ensure accuracy.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
Office manager
Bestfilters.com
05.2016 - 02.2017
- Oversaw inventory management and coordinated supply ordering to maintain office operations.
- Executed order processing and packing operations, ensuring timely fulfillment of customer orders.
- Assisted customers with inquiries and issues, enhancing satisfaction and resolving product-related concerns.
Loan Processor
Signature Bank of Arkansas
08.2014 - 05.2016
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Coordinated with underwriting teams to ensure timely processing of loan approvals and denials, enhancing overall workflow.
- Collaborated with underwriters to efficiently resolve application issues, ensuring compliance and improving client satisfaction.
- Prepared comprehensive loan documents, including promissory notes, deeds of trust, and truth-in-lending statements, to facilitate accurate loan processing.
- Analyzed industry trends and regulatory changes to ensure compliance in loan processing operations.
Receptionist
Fayetteville Diagnostic Clinic
06.2010 - 08.2014
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed multi-line phone system for incoming calls and inquiries.
- Coordinated scheduling of appointments and tests to ensure timely patient access to care
- Handled patient referrals by coordinating with healthcare providers and scheduling necessary appointments.
- Facilitated communication of patient messages to nursing staff.
- Assisted medical staff with administrative tasks.
Senior Teller
Simmons First Bank
12.2002 - 06.2010
- Processed customer transactions efficiently and accurately.
- Resolved customer account inquiries and issues, enhancing customer satisfaction.
- Balanced daily cash in bank's vault for accurate withdrawals and deposits, ensuring financial integrity.
- Developed strong relationships with customers by providing exceptional customer service.
- Supervised teller operations and staff performance, maintaining compliance with bank policies.
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Initiated processes to open new accounts or close existing ones.
Education
High school diploma -
Lincoln High School
Lincoln, AR01-2002
Skills
- Payroll administration
- Benefits administration
- HRIS oversight
- Onboarding processes
- FMLA compliance
- Accounts Payable
- Customer service
- Loan evaluation
- Notary
Certification
Real Estate License
Timeline
Human Resources Manager
Kimbel Mechanical Systems
09.2023 - Current
Payroll Coordinator/Accounts Payable
Kimbel Mechanical Systems
11.2018 - 09.2023
Loan Specialist
Williams Tractor
08.2017 - 11.2018
Office manager
Bestfilters.com
05.2016 - 02.2017
Loan Processor
Signature Bank of Arkansas
08.2014 - 05.2016
Receptionist
Fayetteville Diagnostic Clinic
06.2010 - 08.2014
Senior Teller
Simmons First Bank
12.2002 - 06.2010
High school diploma -
Lincoln High School