Alicia Lewis
West Memphis
Summary
Versatile professional with extensive experience in laboratory operations and customer service. Proven ability to enhance team performance and maintain high standards in laboratory practices, leading to improved patient outcomes and increased customer satisfaction.
Overview
35
35
years of professional experience
Work History
Sr Clinical Laboratory Assistant
Spectra Laboratories
Southaven
12.2022 - 01.2026
- Operated and troubleshot Adiva 2120 analyzer, ensuring optimal performance.
- Executed quality control procedures to guarantee accuracy and reliability of results.
- Supported technicians in preparing and processing laboratory specimens, ensuring timely analysis.
- Trained new laboratory assistants on procedures and best practices for efficiency.
- Maintained laboratory equipment, facilitating repairs and ensuring proper calibration.
- Oversaw inventory management, ordering supplies and monitoring stock levels to maintain operational efficiency.
- Followed safety protocols to uphold compliance in working environment.
- Delivered technical support to clinical staff, ensuring adherence to HIPAA regulations for patient confidentiality.
Inside Sales/Solutions- Supervisor
United Parcel Service, UPS
Memphis
01.2017 - 03.2020
- Managed a team of six, implementing effective sales strategies to drive revenue growth.
- Developed strategies to improve team performance, boosting morale and enhancing overall productivity.
- Monitored employee productivity and coached team members to elevate performance standards.
- Conducted performance evaluations and provided constructive feedback, fostering staff development.
- Trained and mentored new employees on processes and safety protocols to ensure compliance.
- Facilitated communication between management and team members to streamline operations.
- Led weekly meetings to discuss project deadlines and upcoming tasks, ensuring alignment.
- Resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Customer Solutions Supervisor
United Parcel Services, UPS
Memphis
05.2010 - 01.2017
- Managed customer inquiries and resolved issues, resulting in improved customer satisfaction.
- Developed tailored solutions that addressed customer needs effectively.
- Implemented best practices for achieving customer service excellence.
- Led cross-functional meetings to align on customer-focused strategies.
- Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities, contributing to revenue growth.
- Demonstrated product features and benefits to overcome customer objections.
- Worked closely with implementation team to ensure successful solution deployment.
- Supported sales team initiatives, enhancing alignment between customer needs and product offerings.
Technical Support
United Parcel Services, UPS
Memphis
05.2000 - 05.2010
- Provided technical support for communication systems, improving user experience and satisfaction.
- Assisted users with hardware and software issues, enhancing overall satisfaction with support services.
- Troubleshot technical issues in computer systems to improve operational efficiency.
- Installed and configured computer systems, optimizing performance for customer needs.
- Maintained operational workflow by installing and troubleshooting thermal printers.
- Updated documentation for technical support processes to ensure clarity and accuracy.
- Collaborated with engineers during development phases, offering crucial technical guidance.
Medical Laboratory Technician
Shelby County Health Department
Memphis
09.1990 - 05.2000
- Performed high-complexity testing in microbiology, hematology, and biochemistry.
- Conducted routine tests on patient samples, upholding quality control and compliance with industry standards.
- Processed specimens using automated analyzers, adhering to established protocols to ensure test accuracy.
- Operated and maintained laboratory equipment, contributing to reliable test results.
- Documented test results accurately in electronic health records for clinical reference.
- Maintained safety by adhering to regulations and utilizing personal protective equipment.
- Prepared reagents and solutions for testing while maintaining cleanliness of the lab environment.
- Participated in continuing education activities to stay updated on medical technology advancements.
Education
Bachelor of Science - Information Technology Management
Christian Brothers University
Memphis, TN05-2008
Associate of Applied Science - Information Technology Management
Shelby State Technical School
Memphis, TN05-2004
Certificate in Medical Laboratory Technology - Medical Laboratory Technician
Sea Isle Technical School
Memphis, TN09-1989
Skills
- Laboratory expertise
- Laboratory equipment operation
- Clinical workflow optimization
- Quality assurance
- Sample analysis
- Laboratory procedures
- Hematology knowledge
- Equipment troubleshooting
- Equipment maintenance
- Inventory management
- Operational management
- Analytical skills
- Attention to detail
- Laboratory procedures
References
Available upon request.
Timeline
Sr Clinical Laboratory Assistant
Spectra Laboratories
12.2022 - 01.2026
Inside Sales/Solutions- Supervisor
United Parcel Service, UPS
01.2017 - 03.2020
Customer Solutions Supervisor
United Parcel Services, UPS
05.2010 - 01.2017
Technical Support
United Parcel Services, UPS
05.2000 - 05.2010
Medical Laboratory Technician
Shelby County Health Department
09.1990 - 05.2000
Bachelor of Science - Information Technology Management
Christian Brothers University
Associate of Applied Science - Information Technology Management
Shelby State Technical School
Certificate in Medical Laboratory Technology - Medical Laboratory Technician
Sea Isle Technical School