Alisha Castleberry
Bearden,AR
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Library Aide
Bearden School District
08.2022 - Current
- Assist students in locating reading materials
- Return books to their designated places
- Clean up the library and reading spaces
- Assist students in researching for school projects
- Oversee any tests that are taken in the library
- Promoted a welcoming atmosphere by maintaining a clean, organized, and visually appealing environment for library users.
- Maintained records by keeping track of borrowed and returned books, and updating patrons profiles
- Assisted teachers in checking materials out for their classes
- Prepared activities for patrons while they waited their turn to get books.
Customer Service Agent
Alorica
01.2022 - 04.2022
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Clearly communicated product features and benefits, helping customers make informed decisions about their banking needs.
Service Cashier
Honda of Denton
02.2014 - 03.2015
- Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required
- Answer phone calls and direct calls to appropriate parties or take messages
- Find and retrieve information from files in response to requests from authorized users
- Place materials into storage receptacles, such as file cabinets, and bins
- Issue receipts, refunds, credits, or change due to customers
- Obtain appropriate signatures from customers to ensure proper processing of paperwork
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints
Administrative Clerk
Frank Kent Motor Co.
10.2009 - 01.2012
- Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required
- Provide clerical support to other departments
- Answer phone calls and direct calls to appropriate parties or take messages
- Balance and check for duplicates on invoices for an outside company
- Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents
- Process payroll information
- Print and make copies of work
- Deliver messages and run errands
- Review time sheets, work charts, and other information to detect and reconcile payroll discrepancies
- Add up invoices and input information in Microsoft Excel
Rental Clerk
Frank Kent Motor Co.
10.2009 - 01.2012
- Trained in TSD loaner/rental car software
- Provide information about rental items, such as availability, operation or description
- Greet customers and discuss the type, quality and quantity of merchandise sought for rental
- Receive, examine, and tag articles to be cleaned, stored, or repaired
- Rent items, arrange for provision of services to customers and accept returns
- Advise customers on use and care of merchandise
- Prepare rental forms, obtaining customer signature and other information, such as required licenses
- Explain rental fees, policies and procedures
- Reserve items for requested times and keep records of items rented
- Advise customers on use and care of merchandise
Cashier/File Clerk
Frank Kent Motor Co.
10.2009 - 01.2012
- Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements
- Place materials into storage receptacles, such as file cabinets, bins, and scan new materials into system
- Find and retrieve information from files in response to requests from authorized users
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Track materials removed from files in order to ensure that borrowed files are returned
- Answer phone calls and direct calls to appropriate parties or take messages
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Obtain appropriate signatures from customers to insure proper processing of paperwork
Education
Associates of Science - Education
SAU Tech
Camden, AR05.2024
Skills
- Database navigation
- Cataloging and shelving
- Written and oral communication
- Computer assistance
- Materials management
- Administrative support
- Telephone etiquette
- Cataloging of materials
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Library Aide
Bearden School District
08.2022 - Current
Customer Service Agent
Alorica
01.2022 - 04.2022
Service Cashier
Honda of Denton
02.2014 - 03.2015
Administrative Clerk
Frank Kent Motor Co.
10.2009 - 01.2012
Rental Clerk
Frank Kent Motor Co.
10.2009 - 01.2012
Cashier/File Clerk
Frank Kent Motor Co.
10.2009 - 01.2012
Associates of Science - Education
SAU Tech
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