Alisha Feagin
Maumelle
Summary
Results-driven professional with a background in childcare and sales. Expertise in team collaboration and workflow optimization, effectively resolving conflicts and enhancing customer satisfaction. Eager to leverage these strengths to create a supportive and productive environment.
Overview
6
6
years of professional experience
Work History
Childcare Provider
Shirley's Mother Goose Preschool And Daycare Center
Searcy
01.2007 - 01.2009
- Supervised daily activities to ensure a safe and nurturing environment.
- Developed age-appropriate lesson plans for various learning activities.
- Engaged children in creative play to promote social skills and teamwork.
- Communicated effectively with parents regarding child development and progress.
- Implemented safety protocols to maintain a secure daycare setting.
- Mentored new staff on childcare best practices and center policies.
- Collaborated with team members to enhance overall childcare experience for children.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted with feeding infants and toddlers during meal times.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Maintained daily records of activities, behaviors, meals, and naps.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Secured indoor and outdoor premises to protect children.
- Observed children's behavior and development, communicate information with parents.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Maintained a clean and organized play area.
- Maintained organized and clean classroom and play areas.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Telephone Sales Representative
The Heritage Company
Searcy
10.2002 - 10.2006
- Processed orders efficiently, ensuring accurate information entry in the system.
- Resolved customer inquiries promptly, providing exceptional service experiences.
- Adhered to company policies and procedures while handling customer inquiries.
- Prospected for new business and followed up with pipeline leads.
- Participated in team meetings to discuss strategies for meeting sales targets.
- Assisted other departments within the organization with tasks related to sales initiatives or campaigns.
- Conducted outbound sales campaigns for new products and services as well as existing ones.
- Followed script to share product features, pricing, and benefits.
- Utilized effective questioning techniques to determine the best way to assist customers with their needs or requests.
- Processed customer orders, up-sells, and cross-sells on the phone.
- Provided timely, courteous, and knowledgeable responses to information requests.
Education
High School Diploma -
Searcy High School
Searcy, AR05-2001
Skills
- Customer engagement
- Active listening
- Workflow optimization
- Conflict resolution
- Team collaboration
- Time management
- Brand awareness
- Motivation techniques
- Teamwork
- Professionalism
- Data entry
- Excellent communication
- Analytical thinking
- Multitasking capacity
- Customer service
References
References available upon request.
Timeline
Childcare Provider
Shirley's Mother Goose Preschool And Daycare Center
01.2007 - 01.2009
Telephone Sales Representative
The Heritage Company
10.2002 - 10.2006
High School Diploma -
Searcy High School
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