Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alisha Martin

Little Rock

Summary

I would love to be a new addition to your team. Adding my joy of aiding care, information, and assistance to your customers to further enhance their experience with your company. I have nearly a decade of face to face, over the phone, and computer assisted Customer Service experience.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Licensed Independent Life Insurance Agent

Family First Life
02.2021 - Current
  • Cultivated client relationships through comprehensive needs analysis and personalized insurance solutions.
  • Developed tailored life insurance policies to meet diverse client requirements and financial goals.
  • Guided clients through complex insurance applications ensuring compliance with regulatory standards.
  • Educated clients on policy benefits, coverage options, and risk management strategies to enhance decision-making.
  • Conducted comprehensive risk assessments to recommend appropriate coverage levels.
  • Streamlined application processes to improve efficiency and client satisfaction.
  • Collaborated with underwriters to ensure accurate policy underwriting and timely approvals.
  • Collaborated with team members to continuously improve sales processes, leading to increased productivity and efficiency.
  • Adhered to strict industry regulations and compliance requirements, ensuring the highest level of ethical conduct in all client interactions.
  • Cultivated strong relationships with underwriters to facilitate smooth policy issuance and expedited approvals for clients.

Work Gap

N/a
08.2013 - 12.2021
  • I took time away from work to focus on my health, as I was managing Lupus—an autoimmune condition in which the body’s immune system attacks its own tissues. Fortunately, I haven’t experienced any significant flare-ups or health challenges in recent years. After careful monitoring and consultation, my doctor and I are confident that I’m ready—and well enough—to re-enter the workforce.

Customer Service Representative

JCPenney
04.2009 - 07.2013
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
  • Contributed to team success by achieving individual targets while also supporting colleagues during peak periods

Market Researcher

Flake Wilkerson
02.2007 - 06.2009
  • Conducted extensive market research to identify consumer preferences, trends, and buying behaviors in the target demographic
  • Designed and executed surveys, focus groups, and interviews to gather data on customer satisfaction levels and brand perception
  • Analyzed quantitative and qualitative data using statistical software to generate actionable insights for marketing strategies
  • Increased brand awareness by developing a comprehensive competitive intelligence report highlighting key differentiators

Customer Service Associate

Walmart
07.2004 - 01.2007
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
  • Money Center requests including Money Gram, money orders and cashing checks
  • Handling customer refunds, returns

Education

Higher level education - Biology

University of Arkansas at Little Rock
Little Rock, AR
05.2009

High school diploma - undefined

Crossett High School
Crossett, AR
05.2004

Skills

  • Strong verbal communication
  • Microsoft Office proficiency
  • Call center experience
  • Data analysis
  • Customer service via inbound calls
  • Customer-focused retail sales
  • Cash management
  • Customer outreach proficiency
  • Proficient in script reading
  • Client support
  • Market Research
  • Proficient in Microsoft Word

Certification

CPR Certification

Timeline

Licensed Independent Life Insurance Agent

Family First Life
02.2021 - Current

Work Gap

N/a
08.2013 - 12.2021

Customer Service Representative

JCPenney
04.2009 - 07.2013

Market Researcher

Flake Wilkerson
02.2007 - 06.2009

Customer Service Associate

Walmart
07.2004 - 01.2007

High school diploma - undefined

Crossett High School

Higher level education - Biology

University of Arkansas at Little Rock
Alisha Martin