Alisha Spence
Charlotte,S
Summary
Resourceful professional with a strong focus on guest engagement and team collaboration. Experienced in managing multiple tasks efficiently, ensuring service excellence in fast-paced environments. Known for adaptability, organization, and training new staff to enhance service quality.
Overview
5
5
years of professional experience
Work History
Server
Postinos
Ballantyne, NC
12.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Managed multiple tables efficiently, ensuring timely order accuracy and delivery.
- Trained new staff on restaurant procedures and standards, fostering team cohesion.
- Collaborated with kitchen staff to maintain quality control and expedite service flow.
Certified Trainer/Lead Server
North Italia
Ballantyne, NC
04.2024 - 12.2025
- Facilitated onboarding sessions, ensuring new employees gained essential skills and knowledge quickly.
- Evaluated training effectiveness through feedback and performance assessments, refining content as necessary.
- Collaborated with management to identify training needs, aligning programs with company goals and employee development plans.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
Server/Shift Lead
Juniper Grill
Ballantyne, NC
02.2023 - 04.2025
- Provided exceptional customer service by attentively addressing guest needs and inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed financial transactions accurately using point-of-sale systems.
- Trained new servers on restaurant protocols and best practices for service excellence.
Covid Operations Team Member
Conway Medical Center
Conway, SC
09.2020 - 06.2022
- Operated medical equipment to ensure accurate and timely patient care.
- Assisted in inventory management, maintaining optimal stock levels for essential supplies.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Supported patient registration processes, enhancing overall patient experience and satisfaction.
- Multi-Skilled Technician Assistant
Education
Bachelor of Science - Public Health
Coastal Carolina University
Conway, SC05-2022
Skills
- Strong Work Ethic
- Leadership
- Guest Engagement
- Team Collaboration
- Adaptability
- Organization
- Exceptional Customer Service
Timeline
Server
Postinos
12.2025 - Current
Certified Trainer/Lead Server
North Italia
04.2024 - 12.2025
Server/Shift Lead
Juniper Grill
02.2023 - 04.2025
Covid Operations Team Member
Conway Medical Center
09.2020 - 06.2022
Bachelor of Science - Public Health
Coastal Carolina University