Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha White

Lincoln

Summary

Accomplished HR professional with a proven track record at Experian, excelling in talent acquisition and enhancing employee engagement. Skilled in payroll processing and adept at maintaining composure under pressure. I quickly learn new processes and master tasks in a short period of time. I thrive under deadlines, understand the significance of company directives and fiscal responsibilities, and dedicate myself to achieving the desired results. I excel in a team environment, supporting various roles and departments to achieve both team and company goals. Proficient in Microsoft Office Products, I possess a strong willingness to help and consistently meet expectations with efficiency and quality. I seek out challenging situations and take pride in my high performance, believing myself to be a model employee. Additionally, I am detail-oriented. My expertise in payroll processing and talent acquisition, combined with an ability to maintain composure under pressure, has consistently elevated team performance and customer satisfaction. I strive to get it right the first time while working at a fast pace.

Overview

17
17
years of professional experience

Work History

HR Associate II

Experian
06.2024 - Current
  • Managed payroll operations across three countries.
  • Conducted audits to ensure accuracy of payroll data.
  • Processed off-cycle payments accurately within specified deadlines.
  • Oversaw absence management in Oracle, ensuring schedules were updated and absences accurately recorded.
  • Collaborated extensively with UKG Support, ensuring continuous updates.
  • Participated in bi-weekly training to enhance knowledge of UKG.
  • Provided support to individuals during the naturalization process.
  • Answered inquiries from clients regarding their immigration status or application progress.
  • Documented daily data related to investigations and findings.
  • Authored letters, built spreadsheets and generated reports.
  • Coordinated meetings between lawyers, clients, and other stakeholders.
  • Contributed to policy development initiatives related to immigrations services.
  • Completed day-to-day duties accurately and efficiently.

HR Associate II

Experian
04.2021 - 06.2024
  • Assisted with the recruitment process by posting job openings, scheduling interviews
  • Conducted background checks to validate candidate credentials.
  • Ensured timely and successful completion of onboarding processes.
  • Collected required documents for new employees undergoing background checks.
  • Coordinated the pickup schedule for new hires to receive their equipment.
  • Developed a tracking system to monitor the status of all completed background checks.
  • Managed the processing of referral bonuses.
  • Handled administrative tasks related to manager actions, including name changes, position changes, and salary adjustments.

Talent Acquisition Specialist

Experian
02.2015 - 04.2021
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Draft and extend job offers, providing detailed step-by-step instructions throughout the process.
  • Notify candidates of their start date after the completion of the background check.
  • Organized and facilitated job fairs to attract and identify top talent.

Customer Service Lead

Experian
10.2009 - 02.2015
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Conducted and facilitated team meetings.
  • Coached agents to demonstrate professionalism and deliver world-class customer service.
  • Provided coaching on customer retention strategies.
  • Enhance performance by motivating and encouraging agents through positive communication and constructive feedback.
  • Provided support for help desk calls from multiple U.S.-based and outsourced call centers.

Customer Service Representative

Experian
01.2008 - 10.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Muldrow High School
Muldrow, OK
05-2007

Skills

  • Microsoft office
  • Onboarding process
  • Employee relations
  • Background checks
  • Employee retention
  • Talent acquisition
  • HR reporting
  • Employee engagement
  • Payroll processing
  • Multitasking
  • Calm under pressure
  • Customer service skills

Timeline

HR Associate II

Experian
06.2024 - Current

HR Associate II

Experian
04.2021 - 06.2024

Talent Acquisition Specialist

Experian
02.2015 - 04.2021

Customer Service Lead

Experian
10.2009 - 02.2015

Customer Service Representative

Experian
01.2008 - 10.2009

High School Diploma -

Muldrow High School
Alisha White